[cisco-voip] Problems with 7941 hookswitch

[Mike Armstrong]

>From a mechanical viewpoint, the 79xx phones are junk, IMHO.  We probably 
RMA-replace 10% of our phone population every year,  almost all because of 
switchhook and deskstand problems.  I've asked several times if we could buy 
replacement parts and fix the common problems ourselves, but never received 
any response; I suspect a local repair might complicate future RMAs.  A 
while back I had to escalate an SR because the first engineer claimed we 
were abusing our phones, but after I offered his supervisor a chance to 
discuss the abuse with the 64-year-old lady who was the alleged abuser, he 
declined and we've had no problems since.

Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL

> Date: Mon, 18 Sep 2006 16:38:18 -0500
> From: "Kris Seraphine" <baryonyx5 at gmail.com>
> Subject: [cisco-voip] Problems with 7941 hookswitch
> To: cisco-voip <cisco-voip at puck.nether.net>
> Message-ID:
> <a749d0620609181438s75b68085maeaae1d01a9fe54b at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi
>
> Is anyone else seeing a lot of 7941's with bad hookswitches?
>
> We've had to RMA about 10 of them in the last month.  The switch pops up
> normally when the phone is taken off hook but the user doesn't get dial
> tone.  If you press the hookswitch 5 or 6 times eventually you get a tone
> but there's definately something not working right.
>
> Just wondering.
>
> -- 
> kris seraphine