[cisco-voip] Problems with 7941 hookswitch

[Mike Armstrong]

4% sounds awfully high to me; I've been in the telephony game since 1960; 
have only seen one Western Electric 500 handset fail, and that was because I 
had just beat the daylights out of it.  It's a long story, but no jury in 
the world would convict me.

Mike

> Date: Tue, 19 Sep 2006 10:03:13 -0400
> From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> Subject: Re: [cisco-voip] Problems with 7941 hookswitch
> To: "Ortiz, Carlos" <CORTIZ at broward.org>, "Schuett, Court \(MBNAP
> it\)" <Court.Schuett at us.millwardbrown.com>,
> <cisco-voip-bounces at puck.nether.net>, "cisco-voip"
> <cisco-voip at puck.nether.net>
> Message-ID: <007501c6dbf4$5a16e1b0$47196883 at cfs.uoguelph.ca>
> Content-Type: text/plain; charset="iso-8859-1"
>
> click here for more information about the self-destructing, ahem, I mean 
> self-cleaning hookswitches ;)
>
> i think that is their official answer:
>
> to quote:
>  A thorough analysis of a large number of Cisco IP Phones that have been 
> reported as hardware failures has been completed and our research reveals 
> that the great majority of these phones do not have any determinable 
> failure. The standard by which the phone industry measures phone failures 
> is based on Bell Corp/Telcordia standards and the standard acceptable 
> failure rate is set at 4 percent. The Cisco IP Phone's overall failure 
> rate is well under the acceptable industry average. Many of the problems 
> that have been reported as hardware failures are really either operational 
> or cleanup issues. This document describes some common troubleshoot steps 
> to be taken before you attempt to replace the Cisco IP Phone.
>
> we have over 7000 phones, so 4% is about 280 phones. not very pretty.
>
> --------------------------------------------------------------------------------
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "I can eat fifty eggs." "Nobody can eat fifty eggs."