[cisco-voip] Ephone CH1 Down Call Manager Express

[Bill Riley III]

I have an issue where an inbound call translates to a DN but the caller
is getting sent directly to VM instead of ringing the phone. I have
attached some debug voip ccapi inout and the ephone status. It shows the
call being redirect to their second DN 2135 which it should if it is
busy and then to VM 8000. If I reset the phone it will start working but
this has been happening to this site sporadically and I do not want to
constantly reset phones. Any suggestion on why CH1 and CH2 show down on
the phone? 

 

 

ephone-24 Mac:0015.2BD4.17A2 TCP socket:[18] activeLine:0 REGISTERED in
SCCP ver 6 and Server in ver 5

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:1 paging 0 debug:0
caps:7

IP:10.10.200.14 51160 Telecaster 7940  keepalive 9445 max_line 2

button 1: dn 24 number 1185 CH1   DOWN         CH2   DOWN

button 2: dn 54 number 1100 CH1   IDLE         CH2   BUSY
feature-ring shared

 

 

 

 

Sep 25 09:25:51: //53986/32946F87945C/CCAPI/cc_process_call_setup_ind:

   >>>>CCAPI handed cid 53986 with tag 1 to app
"_ManagedAppProcess_Default"

Sep 25 09:25:51: //53986/32946F87945C/CCAPI/ccCallProceeding:

   Progress Indication=NULL(0)

Sep 25 09:25:51: //-1/xxxxxxxxxxxx/CCAPI/ccUpdateRedirectingNumber:

   type=6 redirecting_number=1185

Sep 25 09:25:51: //-1/xxxxxxxxxxxx/CCAPI/ccUpdateRedirectNumber:

   type=6  Original Called Number=1185, Calling Number=XXXXXXXXXX,
Calling DN=-1,

   Redirect Number=2185, Redirect Reason=1

Sep 25 09:25:51: //-1/xxxxxxxxxxxx/CCAPI/ccUpdateRedirectingNumber:

   type=6 redirecting_number=1185

Sep 25 09:25:51: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

 

 

 

Sep 25 09:25:51:  vsacount in free is 10

Sep 25 09:25:51: //53986/32946F87945C/CCAPI/ccGetTBCTCap:

   TGRM TBCT Enabled; TBCT Capability=0

Sep 25 09:25:51: //53986/32946F87945C/CCAPI/ccGetTBCTCap:

   TGRM TBCT Enabled; TBCT Capability=0

Sep 25 09:25:51: //-1/xxxxxxxxxxxx/CCAPI/ccUpdateRedirectNumber:

   type=6  Original Called Number=2185, Calling Number=XXXXXXXXXX,
Calling DN=-1,

   Redirect Number=8000, Redirect Reason=1

Sep 25 09:25:51: //-1/xxxxxxxxxxxx/CCAPI/ccUpdateRedirectingNumber:

   type=6 redirecting_number=2185

Sep 25 09:25:51: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

 

Thanks,

Bill Riley

 

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