[cisco-voip] Issues with some calls into unity after userenters *

[Voll, Scott]

We have seen this issue also and it is a DTMF issue in our case.

 

Scott

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Aman Chugh
Sent: Friday, September 29, 2006 12:44 AM
To: Nathan Reeves
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Issues with some calls into unity after
userenters *

 

Might be a dtmf issue with this particular gateway or audio cut through
not happening,what protocol r you running on this gateway and what is
the interface to the pstn ,run a appropirate debug to check the
disconnect cause,also any thing getting generated on unity app log ,Also
run unity port status monitor for this call to  see if this dtmf is
coming through to unity or not. 

 

Aman

 

On 9/29/06, Nathan Reeves <nathan.a.reeves at gmail.com> wrote: 

Seeing an issue where calls are passed over to Unity and the greeting
message is played.  When the users presses * to drop to the sign in 
process the call gets dropped.

I've checked the call handler, and all looks good.  When calling the
unity pilot from a phone internally, I can press *.  When calling in
from some gateways, pressing * works.  But from one gateway it 
doesn't.

Anyone got any ideas where to start troubleshooting?
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