[cisco-voip] CM licensing questions

[Jerri Robbins]

I have managers who want to forward extensions that were assigned to
former employees to our inbound customer service queue until that number
is reassigned to a new employee or they feel that it isn't needed any
more.  I think it is until it reassigned because if it isn't, it will
just be forgotten.  Are additional CM licenses required for this since I
have to have a profile for each number to forward?  Is there a better
way to do what they want?

 

Thank you,

 

Jerri Robbins

IT Department

Mercury Payment Systems

10 Burnett Ct., Suite 300

Durango CO 81301

970-385-3461

970-385-2735 (fax)

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070402/4bd03128/attachment.html