[cisco-voip] Callforward all keeps getting stuck

[Ryan Ratliff]

/rant on
The ONLY time database replication will cause an issue is when your  
publisher goes away and subs start using their local database.

AT NO OTHER POINT will it cause issues.  This is especially true for  
CFA failures, since if your pub is down CFA is not going to work anyhow.

You may have connectivity issues where DB replication failure is a  
symptom, but it is just that, a symptom (and a pretty minor one at  
that).  If your subs cannot connect to the pub you've got much bigger  
issues than replication.  DBLHelper is nice and all, but all it shows  
you is if your SQL jobs are running (on the replication tab anyway).

I swear a part of my inner troubleshooter dies a little bit every  
time I see somebody bust out DBLHelper as the first step in  
troubleshooting a completely unrelated problem.  "My MOH is broken,  
but DBLHelper says everything is fine!"...  "I put this firewall  
between my CMs and now I can't make any calls between those servers,  
but DBLHelper is all smileys!"

/rant off

If you go searching the archives for this list I've sent several  
emails in the past on how to troubleshoot CFA failures in 4.x.  There  
were some pretty big architectural changes that have exposed some  
issues with change notification.  Thankfully they go away in 5.x.


-Ryan

On Apr 3, 2007, at 9:50 AM, Lelio Fulgenzi wrote:

I'm convinced that it has to do with the replication of databases and  
nothing to do with CallManager version.

Even the dblhelper tool can't illustrate with any confidence that  
your databases are in sync. It might work to show you that they are  
out of sync, but if you see all smiley faces, don't trust your cat's  
life on it.


------------------------------------------------------------------------ 
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
...there's no such thing as a bad timbit...
----- Original Message -----
From: Ed Leatherman
To: ciscovoip
Sent: Tuesday, April 03, 2007 9:46 AM
Subject: [cisco-voip] Callforward all keeps getting stuck

Hello,

We've had an ongoing problem with the callforward all feature on the  
phones ever since we went from ccm 3.x for 4.x. usually it would only  
happen maybe once every couple months... while still very annoying we  
could live with it. I've probably opened 4 different TAC SR's on it,  
with little success in actually fixing it.

Basically we have people who forward their lines to another number or  
to voicemail, and then they cannot remove the forwarding, nor can we  
do it from CCMadmin.

For some reason the past week i've had it happen almost everyday. The  
work around is very easy, just restarting the DBL monitor service on  
all the nodes in the cluster fixes the problem. But its still an  
interuption of service for alot of departments. I'm going to open yet  
another TAC case on it.. but does anyone have any suggestions on a  
possible cause? I don't believe we're having a networking problem but  
i'm open to suggestions. Currently running ccm 4.1.3sr4d.

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations


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