[cisco-voip] IPCC HR licensing questions

[Jonathan Charles]

In 4.0, a supervisor MUST login to the agent desktop prior to logging in as
a supervisor, so I am not sure how they could log in to just the supervisor
desktop...


Jonathan

On 4/4/07, Rasim Duric <rduric at uoguelph.ca> wrote:
>
>  In the IPCCX 4.0(x) a supervisor user will take one license, a supervisor
> might take another license if logging also as an agent, and a historical
> reporting session will take one license.
>
>
>
> To find out how many licenses you have assigned for HR, go to the System
> Parameters in the Appadmin. I think, you can modify this number if you go to
> the Tools -> Historical Report Configuration -> Max DB Connections for
> Report Client Sessions.
>
>
>
>
>
> Rasim Duric
> Network Analyst (CCS)
> University of Guelph
> Guelph, N1G 2W1, ON
> 519-824-4120x53146
> rduric at uoguelph.ca
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jerri Robbins
> *Sent:* Wednesday, April 04, 2007 2:22 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] IPCC HR licensing questions
>
>
>
> Can someone explain how the HR licensing works?  I have 80 licenses right
> now and I had the understanding that it was for concurrent users logged in
> only.  However, over the last few days my users have been getting "Max
> licenses exceeded…" messages and aren't able to login to the agent desktop.
> If a user is also a supervisor, does that take 2 licenses or just 1?  Right
> now I have 62 desktop agents and 6 supervisors logged in and I have users
> getting the max license error.  Any suggestions??
>
>
>
> Thank you,
>
>
>
> *Jerri Robbins*
>
> IT Department
>
> Mercury Payment Systems
>
> 10 Burnett Ct., Suite 300
>
> Durango CO 81301
>
> 970-385-3461
>
> 970-385-2735 (fax)
>
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>
>
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