[cisco-voip] IPCC HR licensing questions

[Jason Aarons (US)]

I thought in general it was "required" to login to the  Agent Desktop
prior to logging in as a Supervisor Desktop.  

 

Supervisor Desktop can see Agent states Ready/Work without logging into
Agent Desktop?

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rasim Duric
Sent: Wednesday, April 04, 2007 9:50 PM
To: Jonathan Charles
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC HR licensing questions

 

A supervisor MUST login to the agent desktop prior to logging in as a
supervisor ONLY if he/she needs to barge-in and/or intercept
functionality. 

 

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Wednesday, April 04, 2007 6:17 PM
To: Rasim Duric
Cc: Jerri Robbins; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC HR licensing questions

 

In 4.0, a supervisor MUST login to the agent desktop prior to logging in
as a supervisor, so I am not sure how they could log in to just the
supervisor desktop...


Jonathan

On 4/4/07, Rasim Duric <rduric at uoguelph.ca> wrote:

In the IPCCX 4.0(x) a supervisor user will take one license, a
supervisor might take another license if logging also as an agent, and a
historical reporting session will take one license.

 

To find out how many licenses you have assigned for HR, go to the System
Parameters in the Appadmin. I think, you can modify this number if you
go to the Tools -> Historical Report Configuration -> Max DB Connections
for Report Client Sessions. 

 

 

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jerri Robbins
Sent: Wednesday, April 04, 2007 2:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC HR licensing questions

 

Can someone explain how the HR licensing works?  I have 80 licenses
right now and I had the understanding that it was for concurrent users
logged in only.  However, over the last few days my users have been
getting "Max licenses exceeded..." messages and aren't able to login to
the agent desktop.  If a user is also a supervisor, does that take 2
licenses or just 1?  Right now I have 62 desktop agents and 6
supervisors logged in and I have users getting the max license error.
Any suggestions??

 

Thank you,

 

Jerri Robbins

IT Department

Mercury Payment Systems

10 Burnett Ct., Suite 300

Durango CO 81301

970-385-3461

970-385-2735 (fax)


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