[cisco-voip] DID for Unity Pilot?

[Christopher M. Bomba]

OK, I got it.  I had to create a forwarding rule and put in the pilot number as the dialed number.  I had to move that rule below the default sign-in rule because it would ask everyone to enter their ID instead of just there password.  After I moved it down it still didn't work the way I wanted it to.  I couldn't just send it right to a sign-in prompt.  I had to create a call handler with a blank greeting.  I then programmed the call handler to go to sign-in after greeting.  I then went back to the forwarding rules, and in the Send Call To field I sent it to my call handler.  Works like a charm now.  

So I now have a number that user internally dial or hit the messages button on the phone to get their messages and that same number is available outside of the system to call in and get your messages.  I am not using any CTI route points and only one call handler.

Thanks for all your help guys.

Chris



-----Original Message-----
From: Pat Hayes <pat-cv at wcyv.com>
Sent: Mon, April 9, 2007 9:49 am
To: Matt Slaga (US) <Matt.Slaga at us.didata.com>
Cc: Simon, Bill <bills at tns.its.psu.edu>, cbomba at s4nets.com, cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] DID for Unity Pilot?

I think you want to set the routing rule to send to 'Sign-in'. 'Attempt 
sign-in' will look up the calling number and, if it doesn't match a 
subscriber's extension (or alternate extension), that rule won't be 
matched and it will move on to the next rule. So, for this to work, 
you'd have to define any number that anyone would ever call in from as 
an alternate extension. 'Sign in', on the other hand, sends you to the 
conversation that always prompts for user id and PIN.

Matt Slaga (US) wrote:
> Create a CTI route point with the DID incoming digits.  Have the CTI RP
> CFA to VM.
> 
> In Unity, create a "Forwarded Calls" routing rule.  Set the "forwarded
> number" to the CTI RP DN.  Select the "Attempt to sign-in" as the
> default handler.
> 
> Note- When you create a new routing rule, all calls will go to it until
> you enter the forwarded number. 
> 
> 
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Simon, Bill
> Sent: Friday, April 06, 2007 4:37 PM
> To: cbomba at s4nets.com
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] DID for Unity Pilot?
> 
> We accomplish this for external users by setting up their external # 
> (caller ID) as an alternate extension.  Unity sees the alternate 
> extension calling in and instead of playing the AA goes to the sign-in.
> 
> Christopher M. Bomba wrote:
>> I configured a DID for the Unity Pilot so the same number internally
> will be the same number people call externally to retrieve their voice
> mail.  I want to make it so that when an external user calls the DID it
> goes into the Sign-In.  Of course internally it works fine.
>> I tried to set the number up as a call handler and use a blank
> greeting with it transfering to "Attempt Sign-In" after greeting.
> Doesn't work.  That senario works with another number but not the same
> number as the pilot number.  
>> I then tried to create a direct call rule for the number and said
> "Both" for call type and then send that to "Attempt Sign-In" and
> "Sign-In" and neither worked.
>> Is anyone out there using a DID for the Unity Pilot number and also
> using that same DID to have users call into voicemail and hit the
> "Sign-In" prompt?
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