[cisco-voip] IPCC - Can Users Change Prompt

[Matt Slaga (US)]

Okay, the more complex method (for you) is this:

 

1)       Create a new script.  In this script put in a recording step
and save the file off with name "recording.wav" or something like that.

 

2)       Assign that script a DID/JTAPI trigger.

 

3)       In your original script, add a play prompt script in the
beginning of the script that plays "recording.wav" (no parameter).
Remember that you need to have a recording.wav file that already exists.

 

4)       When the help desk wants to record a new prompt, they call into
the recording application, record their message and it will
automatically play on the scipt.

 

5)      To get rid of the message, have them call in and record silence
(as short as possible, of course).

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matt Slaga (US)
Sent: Tuesday, April 10, 2007 2:32 PM
To: DUNCAN, W B.; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC - Can Users Change Prompt

 

I've done this in the past.  There are several ways to do this, I'll
start with the uncomplicated.

 

Create a new prompt step in your script.  Set the prompt as a parameter
and have a blank wav file  you can use initially.  

 

When there is an outage, record a new prompt wav file with the outage
info.  Upload it to the IPCC Express server repository, then go to the
application and select the new prompt file as your initial or emergency
(or whatever you call it).

 

After the outage, go into the application and change the prompt file
back to the blank file.

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of DUNCAN, W B.
Sent: Tuesday, April 10, 2007 11:47 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC - Can Users Change Prompt

 

I am relatively new to IPCC 4.0, and have created a script for use by
our help desk.  It is a basic queue script which starts by playing a
file which says, "Thank you for calling the OTC help desk..."  It then
either transfers callers to an available agent or puts them in the
queue.  This would be the normal greeting, but during outages, it would
be nice if the helpdesk could re-record this to say, "Thank you for
calling the help desk, we are currently experiencing trouble with system
X...", then when the crisis is over easily change it back (sort of like
alternate greetings in Unity).  I can't figure out have to do this, does
anyone have any suggestions?

 

Thanks,

W. Brian Duncan

Coordinator of Telecommunications

Ozarks Technical Community College

 

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