[cisco-voip] Real Time wait time to Wallboard

[Ryan O'Connell]

Thanks Ryan,
 
We are working with a product called LightLink, pretty slick works well. Thanks for the tip I will look for that field tomorrow.
 
Ryno

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From: Ryan LaTorre (rylatorr) [mailto:rylatorr at cisco.com]
Sent: Mon 4/16/2007 5:27 PM
To: Ryan O'Connell; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Real Time wait time to Wallboard


Hi Ryan,
 
It sounds like the stat you're pulling is "convLongestWaitDuration".  I believe the one you're looking for is "convOldestContact" which is the length of time the oldest contact has been waiting in a given CSQ.  
 
Out of curiosity, what type of wallboard are you working with?
 
Hope that helps,
Ryan

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan O'Connell
Sent: Monday, April 16, 2007 6:19 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Real Time wait time to Wallboard


Hello all,

We are using a Wallboard with UCCX 4.5, we are trying to figure out 
how to show the how long calls have been waiting in a specific Q. 
Right now it seems to show a statistic of the "over all" average wait 
time in a CSQ for a "the day" so for example if the first call that 
came in waited 2 min's that stat would show 2 min's all day even if 
calls are being answered without waiting in Queue for the rest of the 
day. I guess what we are looking for a is a field that show real time 
wait time for individual CSQ's. 

Ryan 

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