[cisco-voip] IPCCX Script

[Ed Leatherman]

I think the scripting only does time of day in the server timezone. Could
you use skills based routing with a CSQ for each time zone and assign calls
to CSQ's based on the time of day? Agents could have a skill setting for
csq's in timeperiods where they are working. Is that what you are looking at
doing?

Seems like it would be complicated but I don't know how else to do it.

On 4/23/07, Mike Lo <milkchai71 at gmail.com> wrote:
>
>  Hi all,
>
> We're using IPCCX 4.0(5) with enhancement edition. Now, we're planning to
> deploy a simple call centre over Asia countries. The call flow includes
> time-of-day control and holiday table. Since the physical server of IPCCX is
> located in HK, so how the script can cater for different time zone? Does
> anyone get the sample script for study?
>
> Cheers,
> Mike
>
>
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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