[cisco-voip] CCM 4.2(3) Error in QRT-Viewer: "QRT Folder does not exist !"

[Jörg Wesely]

Hello,

I configured QRT and can turn it on on the phone. But when I open the 
QRT Viewer and click "Get Log" I get an error message


QRT Folder does not exist !

Check if the CEF Service is Activated and Running.


The folder C:\Program Files\Cisco\QRT exists and contains some XML-files.

Any idea?

thanks in advance

Jörg