[cisco-voip] Attendant Console Fails Constantly

[Bryan Nowak]

We've been having a problem where the Attendant Console fails to bring up 
Call Control.  It will work for a few days, sometimes a few weeks, and then 
fail again.  At least part of the problem is that the associations to the ac 
user are disappearing.

But even with that, after re-associating the phones with ac, call control 
still fails to come up.  The ac account is not getting locked out.  To be 
sure, the password has been reset using the acconfig.bat tool.  To be double 
sure, the ac account password has also been set directly in AD.  The CTI 
service has been restarted as well.

Does anyone know of any bugs with CCM 4.1.3 and attendant console with AD 
integration that would be causing this?  Better yet, anyone know a permanent 
fix?  This is happening so often and leaves the clients down for so long 
that we're now being forced to look at alternative solutions.

I would be extremely grateful for any assistance with this matter.

Bryan

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