[cisco-voip] FW: Speakerphone cuts out

[Louis Marascio (lmarasci)]

Make sure his hand set is not coming off hook slightly, i.e. if he bumps
the desk or something. If you start speakerphone w/ the handset down,
and then if the handset lifts, speakerphone will become disabled but the
call will still be connected. He won't hear anything since audio is now
flowing from the handset, but you will likely still hear him since the
handset will pick him up as he talks. It's easy enough to verify, when
it happens, ask him if his speakerphone button goes dark (i.e., isn't
lit anymore).
 
Louis

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rogers, Jeremy
(WMG)
Sent: Tuesday, August 07, 2007 3:31 PM
To: 'Paul Choi'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] FW: Speakerphone cuts out



No dropped packets, no errors on the diagnostics page.  I don't see
anything in the traces.  I can hear him talking into the mic, but the
speaker is not working on his end.

Jeremy Rogers 
Senior VoIP Engineer 
Warner Music Group 
75 Rockefeller Plaza 
New York, NY 10019 
212-275-2183 
-----Original Message----- 
From: Paul Choi [mailto:asobihoudai at yahoo.com] 
Sent: Tuesday, August 07, 2007 4:13 PM 
To: Rogers, Jeremy (WMG); cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] FW: Speakerphone cuts out 

Do you see anything odd in CCM traces? 

What about the phone status page? 

Do you see any abnormalities on the diagnostic page 
for the phone? [question mark button twice during 
conversation] 

Any dropped packets? 


--- "Rogers, Jeremy (WMG)" <Jeremy.Rogers at wmg.com> 
wrote: 

> Let me add that I just found out when the 
> speakerphone cuts out, so does the 
> ringer. 
> 
>  
>   _____  
> 
> From: cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] On 
> Behalf Of Rogers, Jeremy 
> (WMG) 
> Sent: Tuesday, August 07, 2007 3:03 PM 
> To: cisco-voip at puck.nether.net 
> Subject: [cisco-voip] Speakerphone cuts out 
> 
>  
> 
> I have a user who is having a random issue.  He has 
> an IP phone at his house 
> behind a hardware firewall.  On occasion he said the 
> speakerphone would cut 
> out and that there was barely any sound coming out, 
> but if he picked up the 
> receiver he could hear fine.  We thought it was a 
> VPN issue, but the same 
> thing just happened to his office phone.  Has anyone 
> seen this before? 
> 
>  
> 
> Jeremy Rogers 
> 
> Senior VoIP Engineer 
> 
> Warner Music Group 
> 



 
________________________________________________________________________
____________ 
Shape Yahoo! in your own image.  Join our Network Research Panel today!
http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20070807/0ab176fd/attachment.html