[cisco-voip] IP Phone Agent

[Ed Leatherman]

Found a decent solution for this, so thought I would share with the list.

Used the "Configure a "One Button Login" for IP Phone Agents" as a starting
point
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

Instead of the URL listed in the doc, I used:
http://IPAddr:6293/ipphone/jsp/sciphonexml/IPAgentChangeState.jsp
with the parameters
RC
State

RC being the reason code (if applicable)
State being the state code where
1 = Logout
3 = Not Ready
4 = Ready
7 = Work (I think)

Subscribed phone to the service and gave it the proper State and RC, and it
seemed to work fine. going to put it on a button for some of our agents and
see how it works out for them.

Note that with the HA feature you need two buttons, one for each server.
Agent just needs to remember which one they logged-in to.

No idea if this solution would be supported, so if I had to guess I would
say not.. would need to be careful after doing upgrades.


On Dec 3, 2007 9:08 AM, Ed Leatherman <ealeatherman at gmail.com> wrote:

> Figure i'd toss this out there and see if anyone knows..
>
> Is it possible through some IP Phone Service configuration with IP Phone
> Agent to setup a 1 button log out preferably with an associated reason code
> on a service  URL button (on 7970)?
>
> I've been asked about a one-button logout essentially.. i don't see any
> documented way to do it, but promised I would ask around.
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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