[cisco-voip] need help about pickup group options in CCM 4.2.3 -strange behaviour

[Benny Giebens]

1)      Pickup of calls that come in via a hunt pilot, needs a specific
version (we had an upgrade to be able to do this) we are now on
4.2(3)sr2b

2)      It has to be enabled in the configuration , but I'm sorry I
don't know what option 

3)      Call Pickup group on hunt pilot needs to be the same as the
phone who wants to pick up.

 

Rgds

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Pedro Nogueira
Sent: woensdag 5 december 2007 13:39
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] need help about pickup group options in CCM 4.2.3
-strange behaviour

 

?

Hi,

 

anybody have configured group pickup options in CCM 4.2.3 that worked
correctly ?

I have an instalation that the client needs group pickup and opickup
(groups inside other groups) and doesn't work in some of the line
groups/hunt lists (groups) . I've configured the hunt pilots, (line
group/hunt list /hunt pilot), then created the pickup groups, assigned
them to the corresponding phones DNs lines, and when in the cases that
have other groups that need tro being picked up by them, added to the
pickup group the other pickup groups; to have this feature to work, i
also configured the TOD (time of day routing) in the partition of the
phone lines, that is also the pickup group partition. 

 

When i try to pickup calls through the configured pickups, some of them
work, and others dont, it seems to be random, because i cant figure out
any diferences between the ones that work and the ones that dont work.

 

Does anybody had the same problem ?

 

Anybody knows how to solve it ? 

 

I just dont know what more to do. I really would be really appreciated
with some help / solution to the problem.

 

Thanks in advanced,

 

Pedro 
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