[cisco-voip] CCME problem using 7921G Wireless phone

[Jonathan Charles]

If the audio is cutting out, it is probably the AP...  Don't really
have an idea...


J

On Dec 16, 2007 7:11 PM, Robert Bell <robert.bell1 at comcast.net> wrote:
> Hey thanks a lot Jonathan.  I didn't realize to what extend the specific
> version of IOS played here.  I just figured get the right voice feature set
> and the latest code and I would be gold.
>
> I went back and used 12.4.11XW2 and everything came in like I was expecting
> the other IOS to do.  My config works fine except I still have the issue
> with the audio cutting out.  I found that it is only the inbound audio that
> gets lost.  I'm going to assume it's the old Linksys AP I'm testing with.
> It works fine with the 7920 phone I have.  I found if I toggled the hold
> button the audio would cut back in briefly then back out but the remote side
> heard me just fine.
>
> Thanks again for your help with the upgrade I was reading the instructions
> but it just wasn't clicking today.  If you have any thoughts on the audio
> I'm all ears.
>
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Sunday, December 16, 2007 4:00 PM
> To: Robert Bell
> Cc: Cisco VoIP
> Subject: Re: [cisco-voip] CCME problem using 7921G Wireless phone
>
>
> Your problem is still the same. You MUST run one of the CCME
> compatible versions to get the CCME versions...
>
> Download 12.4.11XW1, SP Services... that gets you CCME 4.2... then
> download the corresponding CCME version.
>
> Get both on the router.
>
> Until you see CCME 4.1 or better you will not get the 7921 info.
>
>
>
> Jonathan
>
> On Dec 16, 2007 12:05 PM, Robert Bell <robert.bell1 at comcast.net> wrote:
> > Dude, you're good.  I'm so close, but I still have a few problems maybe
> you
> > could point me in the right direction.  I did the IOS upgrade/tftp-server
> > settings and I have the phone half working.  It works briefly then goes
> back
> > to reregister with CCME.  I'm hoping you could give some advice, here's
> what
> > I'm looking at.  Any advice would be helpful and I'll add comments where I
> > think it may be helpful:
> >
> > IOS: c2800nm-ipvoicek9-mz.124-18.bin
> >
> > Rtr#show telephony-service
> > CONFIG (Version=3.3)    <--I still think this may be part of my problem!
> > =====================
> > Version 3.3
> > Cisco CallManager Express
> >
> > load 7910 P00405000700
> > load 7902 CP7921G-1.0.3         <--Notice my 'cheat' to push the firmware
> > load 7920 cmterm_7920.4.0-02-00
> > load 7970 TERM70.7-0-3-0S
> > load 7960-7940 phone/P00308000500
> > max-ephones 24
> > max-dn 72
> > timezone 12 Eastern Standard/Daylight Time
> > create cnf-files version-stamp Jan 01 2002 00:00:00
> >
> > Here's what's available for me to choose from:
> > Rtr(config-telephony)#load ?
> >   12SP       Select the firmware load file for 12SP+ and 30VIP phones
> >   7902       Select the firmware load file for 7902
> >   7905       Select the firmware load file for 7905
> >   7910       Select the firmware load file for Telecaster 7910 phones
> >   7912       Select the firmware load file for 7912
> >   7914       Select the firmware load file for sidecar 7914
> >   7920       Select the firmware load file for 7920
> >   7935       Select the firmware load file for 7935 Conference Station
> >   7936       Select the firmware load file for 7936
> >   7960-7940  Select the firmware load file for Telecaster 7960 & 7940
> phones
> >   7970       Select the firmware load file for 7970
> >   7971       Select the firmware load file for 7971
> >   ATA        Select the firmware load file for ATA
> >
> >
> > Rtr#sh ephone 7921              <--You can see below it knows it's a 7921
> >
> > ephone-7 Mac:001E.4A3E.E64F TCP socket:[4] activeLine:0 REGISTERED in SCCP
> > ver 1
> > 1 and Server in ver 5
> > mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0
> > IP:10.11.4.33 1099 7921   keepalive 1 max_line 6
> > button 1: dn 10 number 2507 CH1   IDLE         CH2   IDLE         shared
> >
> >
> > relevant phone configs:
> > ephone-dn  7
> >  number 2507
> >  pickup-group 201
> >  label C7921G x2507
> >
> > ephone  7
> >  mac-address 001E.4A3E.E64F
> >  type 7902              <--If you list the types they're the same as
> above.
> >  button  1:7
> >
> >
> >
> > Like I said any suggestions would be greatly appreciated!
> >
> > B.
> >
> >
>
> On Dec 15, 2007 4:48 PM, Robert Bell <robert.bell1 at comcast.net> wrote:
> >
> >
> >
> >
> > Greetings Everyone,
> >
> >
> >
> > I'm hoping someone can help me out here.  I am trying to setup a Cisco
> > 2851, running a 12.4 IPAdvServices IOS with a Cisco wireless 7921G
> > phone and I'm having a little trouble.
> >
> >
> >
> > I've got the phone working with the wireless network (not Cisco, but
> > it functions w/ 7920 and network wise 7921G phones).  I've pulled an
> > IP Address from the router, it loads all the TFTP info, etc to the
> > 7921G.  My problem is I can't load the firmware.  I've had a few
> > problems, first was I didn't have a XMLDefault.cnf.xml file.  I'm not
> > real familiar with this file or XML, but I found a sample file, loaded
> > it on the flash and set it up for TFTP.  I'm not sure if I need to modify
> it or not though or how.
> >
> >
> >
> > Anyways, the phone seems happy with the file I found so I started to
> > try and configure the phone.  Just a little more background, I loaded
> > the CME-basic-4.2.0.1.tar file (I'm writing this from memory I may
> > have the version numbers wrong there), and using the "archive /xtract"
> > command I also loaded the CP7921-1.0.3.tar file.  So I think I should
> > be good updating the CCME files to the 4.2 version which does support
> > the phone; however, when I go to the telephony-service config and try
> > and issue a "load 7921 CP7921-1.0.3" command it doesn't work because there
> is no 7921 option.
> >
> >
> >
> > Also, when doing a "Show telephony-service" command it shows the
> > version is
> > 3.3 (which I think is the CCME version).  So if loading those new IOS
> > and the CME-Basic file doesn't upgrade the CCME to the higher version
> > then what am I not doing  Cisco doesn't have a lot of info because I
> > think they want you to use CCM and just have CCME for local survivability.
> >
> >
> >
> > Also, I know this isn't right, but I thought I'd give it a try.  Since
> > I don't run any 7902 IP phones, I used this command in the
> > telephony-services
> > configuration: "load 7902 CP7921-1.0.3" and in the ephone config
> > specified the type as a 7902 trying to 'work around' the issue.  The
> > phone does now try and load the firmware, but the phone continues to
> > try and register downloads the CCM info, attempts to load the firmware
> > and gives messages
> > like: "Not in Service" and "firmware update failed."  In the Status
> > message section on the phone itself it keeps logging the
> > SEP<MACaddress>.cnf.xml file every two minutes or so.  No errors though.
> >
> >
> >
> > I'm really at a loss here.  I know I probably am not doing things the
> > 'right/cisco way' but I've followed all the information I can find online.
> > There's not much information though for troubleshooting and what is
> > out there isn't working the way I think it's suppose to.  Any
> > ideas/suggestions/help would be greatly appreciated.  I think if I can
> > update the actual system to show version 4.X it may work since version
> > 3.3 and earlier doesn't support the phone.
> >
> >
> >
> >
> >
> > B.
> >
> > 'A VoIP newbie'
>
>