[cisco-voip] Minor investigation help

[Lelio Fulgenzi]

Does she work in a shared area? Have you asked around?

One more than one occassion I have forwarded phones of colleagues who are 
away for the day to voicemail rather than hear "Are you there?" all day 
long. ;)

----- Original Message ----- 
From: "Robert" <rsingleton at morsco.com>
To: <cisco-voip at puck.nether.net>
Sent: Monday, December 17, 2007 4:38 PM
Subject: [cisco-voip] Minor investigation help


>I have a little mystery to solve...
>
> A user came back to her desk to find her prime line had been forwarded
> to voicemail. Obviously, that is very simple to do by pressing CFwdALL
> then Messages. The user did not know about that method. She uses her
> CCMUser page to forward other lines on her phone. She pulled that up and
> verified that it was forwarded there as well, and unforwarded it at that
> time. Shortly after that, she called me to see if we can figure out who
> forwarded her phone.
>
> I am confident that she did not accidentally forward it herself. My
> question is, how could I see who did forward that extension? My thought
> is that someone did it from her phone as a prank.
>
> Any suggestions how I might determine at least whether it was done at
> her phone or by a CCMUser page?
>
> Thanks,
>
> Robert
>
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