[cisco-voip] Not receiving external calls

[Jonathan Charles]

We are going to need a lot more information.

Do the calls come in locally or remotely?

What protocol is the gateway running, H.323 or MGCP?

CallManager or CallManager Express, or something else?

What kind of circuit, Analog, PRI or T1 CAS?

Is the call coming in on a second line on the phone and 'always use
prime line' is set to true, so the user is picking up a line that the
call is not coming in on?


Jonathan


On Dec 21, 2007 8:32 AM, Jimmy Eady <leadtech at compuwisetech.net> wrote:
> One of our locations are not able to receive external calls.the phone will
> ring but the receiver only get a dial tome and the caller will receive to
> rings and a fast busy signal. Do anyone know the solution to this?
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