[cisco-voip] unnkown caller when voice mail on CUE

[Patrick Diener]

are you using a dialplan-pattern to convert the incoming DDI numbers
to extensions?

the dialplan-pattern does not only convert incoming called numbers to
the appropriate extensions but also expands the calling number for
outbound calls to the full DID number

Example:

DID 40955512XX / extensions 200 - 299
dialplan-pattern 40955512XX extension-length 3

since calls to CUE are routed over a SIP dial-peer and are treated by
CME as outbound, the calling party number is extended to the full DID
number. So if Number 200 calls the CUE Voice Mail, CUE receives an
incoming called number of  4095551200 but the voice mail box is
probably configured for extension 200!

If thats your problem delete the dialplan-pattern and configure the
necessary translation of the incoming called number using a voice
translation-profile

e.g.

voice translation-rule 1
 rule 1 /^40955512/ /2/
voice translation-profile myprofile
 translate called 1
voice-port 0/0/0:15
 translation-profile inbound myprofile


On 12/28/06, gokhan senol <gokhanciscottl at yahoo.com> wrote:
>
>
>
> Hi
>
>
>
> I got ccme 2851 router and CUE. Also i got PRI line. everyting is ok. But
> when i listen my voicemails
>
> systems says 'unknown number ' for the ppl who leaves a message.And i can
> listen to message. But i dont know what is the number that leave message.
>
> But if ppl dial me i can see their caller ID.
>
>
>
> Any idea?
>
>
>
> thanks  a lot
>
> Gokhan
>
>
>
>
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