[cisco-voip] cti route point not found?

[Ryan Ratliff]

IPCCx 4.0 will do everything for you when you create the trigger.  It  
may not like the fact that the CTI RP is already there.  Go ahead and  
delete it out of CM, then create the trigger and let IPCC do its  
thing.  It should ask for the username/password of the CCMAdmin user  
and then ask for all of the info required to create the RP.

-Ryan

On Jan 11, 2007, at 1:17 PM, Don Click wrote:

We are using IPCC Express Premium 4.0(4) with Call Manager 4.1(3)sr4b

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, January 11, 2007 12:13 PM
To: Don Click
Cc: Patrick Mowry; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] cti route point not found?

What version of IPCC Express are you running?  Newer versions will
create the route point for you and take care of the association, etc.

-Ryan

On Jan 11, 2007, at 1:12 PM, Don Click wrote:

Creating the trigger is what got me to lookin for the route point being
registered.  When I went to make the trigger, and I put in the route
point info in the Ipcc express server, it failed to find the route
point.

I have seen that the RP is tied to my JTAPI user, so im not sure.

Thanks.

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, January 11, 2007 11:23 AM
To: Patrick Mowry
Cc: Don Click; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] cti route point not found?

You of course also need to add the trigger in IPCC.  It does you no
good to create the CTI RP and associate it to your Jtapi user if the
app doesn't know to use it.

-Ryan

On Jan 11, 2007, at 12:19 PM, Patrick Mowry wrote:

I don't have a system in front of me, but I believe there is a user in
your global directory on CallManager for an IPCC user.  You need to add
the route point as an associated device to that user.


------------------------------
Date: Thu, 11 Jan 2007 09:38:47 -0600
From: "Don Click" <Don.Click at dentoncounty.com>
Subject: [cisco-voip] cti route point not found?
To: <cisco-voip at puck.nether.net>
Message-ID:
	
<A6C5CEAA0E098348AE97DCA5B2A034C506734FB3 at mercury1.co.denton.tx.us>
Content-Type: text/plain; charset="us-ascii"

Im being asked to create a new Ipcc express queue, so I goto my call
manager (4.1) and create a new cti route point. After I add a DN, I go
back to the main screen (listing all the other cti route points) and see
the one I have created is not found.



Being thrust into this world, im not sure what I need to do to make this
registered? Any pointers ?


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