[cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and CRS 4.5

[Ryan Ratliff]

Where is it written that you have to upgrade to CCM 5?  Last I  
checked CM 4 is still out there.

Nobody is holding a gun to your head and forcing you to upgrade.    
However if you are looking to do so and use IPCC this is something  
that should weigh into your decision.  I'm sure it is playing a big  
factor for a lot of customers.

I don't support IPCC so I can't offer any explanation of why the  
upgrade path is like it is.   I'm sure it wasn't done just to piss  
you off though.

-Ryan

On Jan 12, 2007, at 12:07 PM, Jonathan Charles wrote:

I don't believe I just read this:

"CRS 4.5(2) in the Cisco Unified Communications contact center  
environment can only be handled as a "fresh" installation; upgrading  
from the previous CRS system is not supported. You cannot upgrade to  
CRS 4.5(2) from CRS Releases 3.1, 3.5 or 4.0; only a fresh install of  
CRS 4.5(2) is supported."

http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/ 
ch2_prep.htm

Is Cisco out of its mind? Are they high?

They want all of these customers to upgrade to CCM 5, but they offer  
no upgrade path for IPCC?

This CANNOT be accurate.



Jonathan

On 1/12/07, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
Less headaches. ;)
----- Original Message -----
From: Jonathan Charles
To: Ryan Ratliff
Cc: Lelio Fulgenzi ; cisco-voip at puck.nether.net
Sent: Friday, January 12, 2007 11:59 AM
Subject: Re: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1  
and CRS 4.5

That's ridiculous.

Why would have them install a separate CCM cluster for a call center  
with 15 agents?



Jonathan

On 1/12/07, Ryan Ratliff <rratliff at cisco.com> wrote: I think others  
have done this with great success (separate cluster
for IPCC).

-Ryan

On Jan 12, 2007, at 11:46 AM, Lelio Fulgenzi wrote:

I never thought I'd say this, but I'm seriously considering that IPCC
users be put on a seperate cluster. Upgrade the cluster only when
necessary. When we last talked to our Cisco team there seemed to be
no light at the end of the tunnel with respect to concurrent support
for previous versions of IPCC.

----- Original Message -----
From: Jonathan Charles
To: cisco-voip at puck.nether.net
Sent: Friday, January 12, 2007 11:40 AM
Subject: [cisco-voip] Upgrade from CCM3.3 and CRS 3.1 to CCM5.1 and
CRS 4.5

Curious...

I know I need to upgrade them to CCM4.1 before I can go to 5.1..

Do I need to go to IPCC 4.0 before 4.5, or can I go straight from
CRS3.1 to 4.5?

And is it really an upgrade or is it some disaster-fest, where I need
to rebuild the IPCC applications.



Jonathan


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