[cisco-voip] IPCCx script Holidays

[Voll, Scott]

I have it set to if there are no agents logged in, forward to a number
value (IE> after hours cell phone)

 

The problem was that an agent did not log out on Friday, so Monday since
they were still logged in, it stayed queued because someone was logged
in.

 

Scott

 

________________________________

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Wednesday, January 17, 2007 11:24 AM
To: Voll, Scott; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCCx script Holidays

 

The script would need to check the data against a holday.  

 

I would add a step in the script that checks after 3 minutes in the Que
how many Agents are logged in, if less than zero do something with the
call.  If you get a bomb threat and all agents leave they aren't stuck
holding...

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, January 17, 2007 1:58 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCCx script Holidays

 

OK-

 

I just got burned on a Holiday Helpdesk script.

 

I have the script to M-F 7-5pm and then after hours / weekends go to the
after hours script to call the on call person.

 

Is there a way in IPCCx to add in holidays?  IE> I input the holidays
for the year and it follows the after hours script?

 

Thanks

 

Scott

 

CM 4.1.3sr2 IPCCx 4.0

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