[cisco-voip] Cisco Desktop agent issue

[Monika Kapil]

Hi All,

 

Cisco desktop agent gets logged out every night of all the users. Users
get a prompt: Unable to contact to CTI manager server.

 

When we checked the event logs on the CTI Manager server we got the
following error:

 

Event Type:          Error

Event Source:       Cisco CTIManager

Event Category:   None

Event ID:               3

Date:                       6/27/2006

Time:                      9:25:54 AM

User:                       N/A

Computer:              JMD_IPTSERVER

Description:

Error: kCtiProviderCloseHeartbeatTimeout - CTI heartbeat timeout;
provider closing.

  App ID: Cisco CTIManager

  Cluster ID: StandAloneCluster

  Node ID: 172.30.1.12

  CTI Application ID: JTAPI[142]@G02MARP063

  Process ID: 1148

  Process Name: CtiHandler

Explanation: CTI heartbeat timeout occurred. This causes CTIManager to
close the application connection.

Recommended Action: CTI application will need to reconnect; contact TAC
if problem persists...

 

 

 

 Event Type:          Error

Event Source:       Cisco CTIManager

Event Category:   None

Event ID:                3

Date:                      1/24/2007

Time:                     2:26:07 PM

User:                      N/A

Computer:             JMD_IPTSERVER

Description:

Error: kCtiProviderOpenFailure - CTI application failed to open provider

  CTIconnectionId: 137

  Login User Id: IPT077

  Reason code.: -1932787616

  IPAddress: 172.25.0.118

  App ID: Cisco CTIManager

  Cluster ID: StandAloneCluster

  Node ID: 172.30.1.12

Explanation: Application is unable to open provider.

Recommended Action: Check the reason code and correct the problem.
Restart CTIManager if problem persists..

 

 

 

Any ideas, why this is happening.

 

Regards,

Monika

 

 

 



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