[cisco-voip] 4.1 to 5.1 upgrade released. Why not from 4.2?!!

[Voll, Scott]

Me too..... Everyone is so fast with responses......... and Thanks to
Wes, Ryan and Mike who hang out on this list as we know you don't have
to.

 

Scott 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Wednesday, January 31, 2007 7:24 AM
To: Anthony Kouloglou
Cc: ci >> cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] 4.1 to 5.1 upgrade released. Why not from
4.2?!!

 

That's what I do... there is generally a faster response time from here
than from TAC...

But sometimes you need the TAC case to cover your butt.



Jonathan

On 1/31/07, Anthony Kouloglou <akoul at dataways.gr> wrote:

Ryan good morning,
as i said, the TAC (605169425) was honest enough to tell me that it is
not their territory and to go to EMEA support.
But,shouldn't the TAC know that it is impossible to go from 4.2 to 5.X? 
And for 10 days the EMEA customer services didn't tell me also that is
impossible!!
And after a post to cisco-voip forum, i got 5-6 answers almost
immediately!!
I think that next time i will open a TAC to cisco-voip! 

Cheers,
Anthony

Ryan Ratliff wrote:
> Can you send me the SR number of your TAC case?  This sounds like an
> educational opportunity for us.
>
> -Ryan
>
> On Jan 30, 2007, at 11:39 AM, Anthony Kouloglou wrote: 
>
> Hi all,
> i am really pissed of with cisco's customer support.
> They really don't tell what exactly is going on.
> I just want to upgrade 2 of my 7825i2 servers running 4.2 ccm to 5.1.
> It has been 2 weeks that they are telling me that there will be soon
an
> upgrade and 5 days ago
> they told me that it is ready and to go to PUT to download it!!
> I went to PUT web page and i found out that it was an upgrade from 
> 4.1->5.1!!
> I told them that i have 4.2 and i am still waiting for their
response!!!
>
> Has anyone find a way to upgrade from 4.2 to 5.1?
>
> Cheers
> Anthony
> _______________________________________________ 
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip 
>
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