[cisco-voip] 4.1 to 5.1 upgrade released. Why not from 4.2?!!

[Anthony Kouloglou]

Thanks Ryan,
of course i won't try to upgrade 4.2 to 5.1 with the existing upgrade 
kit. There is no
time for experiments!!
I will just wait for cisco to have 6.0 ready.
Will it be ready by spring 2007?

Anthony

Ryan Ratliff wrote:
> The last note the TAC engineer put in the SR notes is "cu wants ccm 
> media kit from 4.1 to 5.x".  It looks like he just didn't note that 
> you were upgrading from 4.2 and not 4.1.
>
> The folks at customer service are not technical so are not expected to 
> know what you can or can not upgrade to/from.
>
> Sorry you had difficulties but I would expect both DMA 5.1.1 and the 
> Upgrade Assistant 4.3.1 to fail if you tried to run them on a 4.2 
> server intending to upgrade to 5.1.
>
> -Ryan
>
> On Jan 31, 2007, at 2:32 AM, Anthony Kouloglou wrote:
>
> Ryan good morning,
> as i said, the TAC (605169425) was honest enough to tell me that it is 
> not their territory and to go to EMEA support.
> But,shouldn't the TAC know that it is impossible to go from 4.2 to 5.X?
> And for 10 days the EMEA customer services didn't tell me also that is 
> impossible!!
> And after a post to cisco-voip forum, i got 5-6 answers almost 
> immediately!!
> I think that next time i will open a TAC to cisco-voip!
>
> Cheers,
> Anthony
>
> Ryan Ratliff wrote:
>> Can you send me the SR number of your TAC case?  This sounds like an 
>> educational opportunity for us.
>>
>> -Ryan
>>
>> On Jan 30, 2007, at 11:39 AM, Anthony Kouloglou wrote:
>>
>> Hi all,
>> i am really pissed of with cisco's customer support.
>> They really don't tell what exactly is going on.
>> I just want to upgrade 2 of my 7825i2 servers running 4.2 ccm to 5.1.
>> It has been 2 weeks that they are telling me that there will be soon an
>> upgrade and 5 days ago
>> they told me that it is ready and to go to PUT to download it!!
>> I went to PUT web page and i found out that it was an upgrade from
>> 4.1->5.1!!
>> I told them that i have 4.2 and i am still waiting for their response!!!
>>
>> Has anyone find a way to upgrade from 4.2 to 5.1?
>>
>> Cheers
>> Anthony
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>>
>