[cisco-voip] Repost - Attendant Console presence...

[Matt Slaga (US)]

AC gets it's pseudo "presence information" from the user accounts.
These accounts need to be application users, and they need the CTI super
provider set as well.  4.x worked the same way.  Call routing is based
on pilot points, user information comes from ac account being associated
with devices.

-----Original Message-----
From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Monday, June 04, 2007 1:24 PM
To: Matt Slaga (US)
Cc: Patrick Diener; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Repost - Attendant Console presence...

Yes.

AC works fine, except for presence.



Jonathan

On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> Well, did you create the pertinent users for 5.x?
>
>
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_ad
> ministration_guide_chapter09186a00806b7f16.html#wp1145819
>
>
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Monday, June 04, 2007 12:18 PM
> To: Matt Slaga (US)
> Cc: Patrick Diener; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Repost - Attendant Console presence...
>
> There is no DCD... it is ccm5.1.1b
>
>
> Jonathan
>
> On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > Check to make sure you created the "ac" user in DCD with password
> 12345.
> >
> > -----Original Message-----
> > From: cisco-voip-bounces at puck.nether.net
> > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > Charles
> > Sent: Monday, June 04, 2007 11:19 AM
> > To: Patrick Diener
> > Cc: cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] Repost - Attendant Console presence...
> >
> > Yeah...
> >
> > AC works fine... except for this... someone suggested the Windows
FW,
> > but it is disabled... someone else suggested disabling their AV...
but
> > I haven't tried it yet.
> >
> >
> > Jonathan
> >
> > On 6/4/07, Patrick Diener <patrick.diener at gmail.com> wrote:
> > > I suppose CTI Manager Service and the CTI User and Password that
is
> > > used by the TCD service has been checked...
> > >
> > > and the AC Application has been downloaded from the currently
> running
> > > CCM Version...
> > >
> > > Regards
> > > Patrick
> > >
> > > On 6/4/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > OK, so, we have installed attendant console on four different
PCs,
> > no
> > > > hunt groups, just a user with AC and the main number on her
> phone...
> > > > she routes the calls where they need to go...
> > > >
> > > > For speed dials and the directory we just have the question-mark
> of
> > doom...
> > > >
> > > > How do we get presence to work?
> > > >
> > > > I have tried all of the previous suggestions... setting the
> > interface,
> > > > etc. No luck...
> > > >
> > > > Call Control is up, the user is online... I have no idea why
this
> > doesn't work.
> > > >
> > > >
> > > >
> > > > Jonathan
> > > > _______________________________________________
> > > > cisco-voip mailing list
> > > > cisco-voip at puck.nether.net
> > > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > > >
> > > _______________________________________________
> > > cisco-voip mailing list
> > > cisco-voip at puck.nether.net
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> > >
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> >
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