[cisco-voip] Repost - Attendant Console presence...

Mon Jun 4 23:49:16 EDT 2007

the SUBSCRIBE CSS is used for the new "SIP based" presence feature of
5.0 and higher (BLFs, Presence enabled Call Lists, etc...)
If a "normal" CSS restricts the Route Patterns where a call setup (in
SIP a INVITE message RFC 3261) can be routed to, the SUBSCRIBE CSS
regulates from which extensions presence information can be retrieved
(done using the SIP SUBSCRIBE message RFC 3265). Hence if you are
restricted by the SUBSCRIBE CSS to send a SUBSCRIBE message to an
extension no presence info can be retrieved...

if that applies at all to AC, I don't know...

Regards
Patrick

On 6/4/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> Ah, something new...
>
> What is a subscribe CSS???
>
>
>
> Jonathan
>
> On 6/4/07, Justin Steinberg <jsteinberg at gmail.com> wrote:
> > give this a shot.   for your 'ac' user, ensure that you have a
> > properly configured 'subscribe css' that has visibility to the
> > partitions for the dn's you want to monitor.
> >
> > i know the subscribe css definately plays a role with presence but
> > cant remember if ac needs this or not.
> >
> > justin
> >
> > On 6/4/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > Which users, the AC users or the AC-special user?
> > >
> > > Or the end-users?
> > >
> > >
> > >
> > > Jonathan
> > >
> > > On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > > > AC gets it's pseudo "presence information" from the user accounts.
> > > > These accounts need to be application users, and they need the CTI super
> > > > provider set as well.  4.x worked the same way.  Call routing is based
> > > > on pilot points, user information comes from ac account being associated
> > > > with devices.
> > > >
> > > > -----Original Message-----
> > > > From: Jonathan Charles [mailto:jonvoip at gmail.com]
> > > > Sent: Monday, June 04, 2007 1:24 PM
> > > > To: Matt Slaga (US)
> > > > Cc: Patrick Diener; cisco-voip at puck.nether.net
> > > > Subject: Re: [cisco-voip] Repost - Attendant Console presence...
> > > >
> > > > Yes.
> > > >
> > > > AC works fine, except for presence.
> > > >
> > > >
> > > >
> > > > Jonathan
> > > >
> > > > On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > > > > Well, did you create the pertinent users for 5.x?
> > > > >
> > > > >
> > > > http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_ad
> > > > > ministration_guide_chapter09186a00806b7f16.html#wp1145819
> > > > >
> > > > >
> > > > >
> > > > > -----Original Message-----
> > > > > From: Jonathan Charles [mailto:jonvoip at gmail.com]
> > > > > Sent: Monday, June 04, 2007 12:18 PM
> > > > > To: Matt Slaga (US)
> > > > > Cc: Patrick Diener; cisco-voip at puck.nether.net
> > > > > Subject: Re: [cisco-voip] Repost - Attendant Console presence...
> > > > >
> > > > > There is no DCD... it is ccm5.1.1b
> > > > >
> > > > >
> > > > > Jonathan
> > > > >
> > > > > On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > > > > > Check to make sure you created the "ac" user in DCD with password
> > > > > 12345.
> > > > > >
> > > > > > -----Original Message-----
> > > > > > From: cisco-voip-bounces at puck.nether.net
> > > > > > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > > > > > Charles
> > > > > > Sent: Monday, June 04, 2007 11:19 AM
> > > > > > To: Patrick Diener
> > > > > > Cc: cisco-voip at puck.nether.net
> > > > > > Subject: Re: [cisco-voip] Repost - Attendant Console presence...
> > > > > >
> > > > > > Yeah...
> > > > > >
> > > > > > AC works fine... except for this... someone suggested the Windows
> > > > FW,
> > > > > > but it is disabled... someone else suggested disabling their AV...
> > > > but
> > > > > > I haven't tried it yet.
> > > > > >
> > > > > >
> > > > > > Jonathan
> > > > > >
> > > > > > On 6/4/07, Patrick Diener <patrick.diener at gmail.com> wrote:
> > > > > > > I suppose CTI Manager Service and the CTI User and Password that
> > > > is
> > > > > > > used by the TCD service has been checked...
> > > > > > >
> > > > > > > and the AC Application has been downloaded from the currently
> > > > > running
> > > > > > > CCM Version...
> > > > > > >
> > > > > > > Regards
> > > > > > > Patrick
> > > > > > >
> > > > > > > On 6/4/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > > > > > OK, so, we have installed attendant console on four different
> > > > PCs,
> > > > > > no
> > > > > > > > hunt groups, just a user with AC and the main number on her
> > > > > phone...
> > > > > > > > she routes the calls where they need to go...
> > > > > > > >
> > > > > > > > For speed dials and the directory we just have the question-mark
> > > > > of
> > > > > > doom...
> > > > > > > >
> > > > > > > > How do we get presence to work?
> > > > > > > >
> > > > > > > > I have tried all of the previous suggestions... setting the
> > > > > > interface,
> > > > > > > > etc. No luck...
> > > > > > > >
> > > > > > > > Call Control is up, the user is online... I have no idea why
> > > > this
> > > > > > doesn't work.
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > Jonathan
> > > > > > > > _______________________________________________
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