[cisco-voip] Repost - Attendant Console presence...

Mon Jun 11 17:38:00 EDT 2007

?
There is an attribute for the ipPhone field under every User Object in AD.

Brian

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Jonathan Charles
Sent: Mon 6/11/2007 5:18 PM
To: Patrick Diener
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Repost - Attendant Console presence...

OK, here is an update... I know why it is broken, but don't know how
to fix it easily.

Customer is AD integrated. AD has 10-digit extensions for the numbers.
Only 4-digit on the phones.

LDAP brought in numbers that don't match phone extensions.

How can we fix this without modifying the AD telephone number?

Under LDAP integrations, there is a listing for an ipPHone field...
where is this in AD?

Jonathan

On 6/4/07, Patrick Diener <patrick.diener at gmail.com> wrote:
> the SUBSCRIBE CSS is used for the new "SIP based" presence feature of
> 5.0 and higher (BLFs, Presence enabled Call Lists, etc...)
> If a "normal" CSS restricts the Route Patterns where a call setup (in
> SIP a INVITE message RFC 3261) can be routed to, the SUBSCRIBE CSS
> regulates from which extensions presence information can be retrieved
> (done using the SIP SUBSCRIBE message RFC 3265). Hence if you are
> restricted by the SUBSCRIBE CSS to send a SUBSCRIBE message to an
> extension no presence info can be retrieved...
>
> if that applies at all to AC, I don't know...
>
> Regards
> Patrick
>
> On 6/4/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > Ah, something new...
> >
> > What is a subscribe CSS???
> >
> >
> >
> > Jonathan
> >
> > On 6/4/07, Justin Steinberg <jsteinberg at gmail.com> wrote:
> > > give this a shot.   for your 'ac' user, ensure that you have a
> > > properly configured 'subscribe css' that has visibility to the
> > > partitions for the dn's you want to monitor.
> > >
> > > i know the subscribe css definately plays a role with presence but
> > > cant remember if ac needs this or not.
> > >
> > > justin
> > >
> > > On 6/4/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > Which users, the AC users or the AC-special user?
> > > >
> > > > Or the end-users?
> > > >
> > > >
> > > >
> > > > Jonathan
> > > >
> > > > On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > > > > AC gets it's pseudo "presence information" from the user accounts.
> > > > > These accounts need to be application users, and they need the CTI super
> > > > > provider set as well.  4.x worked the same way.  Call routing is based
> > > > > on pilot points, user information comes from ac account being associated
> > > > > with devices.
> > > > >
> > > > > -----Original Message-----
> > > > > From: Jonathan Charles [mailto:jonvoip at gmail.com]
> > > > > Sent: Monday, June 04, 2007 1:24 PM
> > > > > To: Matt Slaga (US)
> > > > > Cc: Patrick Diener; cisco-voip at puck.nether.net
> > > > > Subject: Re: [cisco-voip] Repost - Attendant Console presence...
> > > > >
> > > > > Yes.
> > > > >
> > > > > AC works fine, except for presence.
> > > > >
> > > > >
> > > > >
> > > > > Jonathan
> > > > >
> > > > > On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > > > > > Well, did you create the pertinent users for 5.x?
> > > > > >
> > > > > >
> > > > > http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_ad
> > > > > > ministration_guide_chapter09186a00806b7f16.html#wp1145819
> > > > > >
> > > > > >
> > > > > >
> > > > > > -----Original Message-----
> > > > > > From: Jonathan Charles [mailto:jonvoip at gmail.com]
> > > > > > Sent: Monday, June 04, 2007 12:18 PM
> > > > > > To: Matt Slaga (US)
> > > > > > Cc: Patrick Diener; cisco-voip at puck.nether.net
> > > > > > Subject: Re: [cisco-voip] Repost - Attendant Console presence...
> > > > > >
> > > > > > There is no DCD... it is ccm5.1.1b
> > > > > >
> > > > > >
> > > > > > Jonathan
> > > > > >
> > > > > > On 6/4/07, Matt Slaga (US) <Matt.Slaga at us.didata.com> wrote:
> > > > > > > Check to make sure you created the "ac" user in DCD with password
> > > > > > 12345.
> > > > > > >
> > > > > > > -----Original Message-----
> > > > > > > From: cisco-voip-bounces at puck.nether.net
> > > > > > > [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> > > > > > > Charles
> > > > > > > Sent: Monday, June 04, 2007 11:19 AM
> > > > > > > To: Patrick Diener
> > > > > > > Cc: cisco-voip at puck.nether.net
> > > > > > > Subject: Re: [cisco-voip] Repost - Attendant Console presence...
> > > > > > >
> > > > > > > Yeah...
> > > > > > >
> > > > > > > AC works fine... except for this... someone suggested the Windows
> > > > > FW,
> > > > > > > but it is disabled... someone else suggested disabling their AV...
> > > > > but
> > > > > > > I haven't tried it yet.
> > > > > > >
> > > > > > >
> > > > > > > Jonathan
> > > > > > >
> > > > > > > On 6/4/07, Patrick Diener <patrick.diener at gmail.com> wrote:
> > > > > > > > I suppose CTI Manager Service and the CTI User and Password that
> > > > > is
> > > > > > > > used by the TCD service has been checked...
> > > > > > > >
> > > > > > > > and the AC Application has been downloaded from the currently
> > > > > > running
> > > > > > > > CCM Version...
> > > > > > > >
> > > > > > > > Regards
> > > > > > > > Patrick
> > > > > > > >
> > > > > > > > On 6/4/07, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > > > > > > > OK, so, we have installed attendant console on four different
> > > > > PCs,
> > > > > > > no
> > > > > > > > > hunt groups, just a user with AC and the main number on her
> > > > > > phone...
> > > > > > > > > she routes the calls where they need to go...
> > > > > > > > >
> > > > > > > > > For speed dials and the directory we just have the question-mark
> > > > > > of
> > > > > > > doom...
> > > > > > > > >
> > > > > > > > > How do we get presence to work?
> > > > > > > > >
> > > > > > > > > I have tried all of the previous suggestions... setting the
> > > > > > > interface,
> > > > > > > > > etc. No luck...
> > > > > > > > >
> > > > > > > > > Call Control is up, the user is online... I have no idea why
> > > > > this
> > > > > > > doesn't work.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Jonathan
> > > > > > > > > _______________________________________________
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> > > > > > >
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