[cisco-voip] add a 10 sec delay before agent takes next call

[James Grace]

?
is there a way to add a 10 sec delay before agent takes next call.  i know that we can set the wrapup timer in the administrator.  but the agents have to go into WORK state first.  we want the agent to stay in READY and just have a breather before the next call is presented.  is this ability there.
 
James Grace 
 
Systems Engineer
Adcap Network Systems, Inc.
6865 Shiloh Road East, Suite 250
Alpharetta, GA 30005
 
office: 678-456-6986
direct: 678-456-6761
jgrace at adcapnet.com
www.adcapnet.com <http://www.adcapnet.com/> 
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