[cisco-voip] Multiple callcenters on IPCC4.0(4)

[Matt Slaga (US)]

To separate your recordings, you will need to use a third party
recording solution.  Cisco provides the recording (in my opinion) only
to mark that checkbox in the feature list.  It's offering is extremely
slim.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Kalle Tetto
Sent: Thursday, June 21, 2007 9:44 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Multiple callcenters on IPCC4.0(4)

Why would you do this with IPCCX? Use IPCCX or ICM and IPCCX.

Cheers

Ruttman, Pete G. schrieb:
> I was wondering if it was possible to house two distinct callcenters
on 
> a single IPCC 4.0(4) solution.  We would like to create a design that 
> would have each call center segregated as much as possible.  We
already 
> are segregating the centers with different apps, scripts and queues as

> well as skills.  The area where we are still seeing everything overlap

> is with the recordings.  How do we make sure that callcenter 1's 
> supervisor doesn't see the recordings for callcenter 2's agents.
Also, 
> from the server perspective all of our recordings end up C:\Program 
> Files\Cisco\Desktop_Audio and we would want to separate those so it 
> hides them from the call center they do not belong to.
> 
> Has anyone accomplished this?
> 
> Pete Ruttman
> Foley & Lardner, LLP
> 
> 
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