[cisco-voip] CME and ACD/AA

[tele]

well done :-)

On Thu, 2007-06-21 at 09:26 -0500, Philip Walenta wrote:
> Ok, there were a few things here that killed me.
> 
> I had to add a param voice-mail and a param second-greeting-time.  After
> that it answered in the proper language and worked correctly.  Thanks for
> your help on the debugging. 
> 
> -----Original Message-----
> From: tele [mailto:tele at plexialab.it] 
> Sent: Tuesday, June 19, 2007 5:33 PM
> To: Philip Walenta
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CME and ACD/AA
> 
> ok you can start debugging and let us know more information about the issue.
> you mean that AA try to use "ch" (i don't know if is correct ch) language
> and try to play a prompt with name "ch_bacd_welcome.au" so cause there isn't
> ch_bacd_welcome.au file you get silence and then call terminated?
> 
> Philip Walenta wrote:
> > I should have been a little more clear - the language that gets 
> > selected is chinese, but I want english.
> >
> > Yes the AA won't answer, I see it register as hitting the script - but 
> > I get silence then the call gets terminated.
> >
> > -----Original Message-----
> > From: tele [mailto:tele at plexialab.it]
> > Sent: Tuesday, June 19, 2007 3:30 PM
> > To: Philip Walenta
> > Cc: cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] CME and ACD/AA
> >
> > Hi Philip,
> >
> > what do you means with won't even answer? you talk about the b-acd tcl 
> > application?
> > where you are looking that want use the chinese language?
> >
> > activate some "debug voice application script" and look what happens.
> > try also with debug voice dial-peer and check if the correct dialpeer 
> > is matched.
> >
> > you could also try with a tips/hack for the AA using a loopback interface.
> > fisrt create a loopback interface:
> >
> > interface Loopback0
> >  ip address 1.1.11.1 255.255.255.252
> >
> > then two dial-peer pointing to the number of AA answer. for example:
> >
> > dial-peer voice 30 voip
> >  destination-pattern 1234
> >  voice-class codec 1
> >  session protocol sipv2
> >  session target ipv4:1.1.11.1
> >  dtmf-relay rtp-nte
> >  no vad
> > !
> > dial-peer voice 31 voip
> >  service aa
> >  voice-class codec 1
> >  session protocol sipv2
> >  session target sip-server
> >  incoming called-number 1234
> >  dtmf-relay rtp-nte
> >  no vad
> >
> >
> >
> >
> >
> >
> >
> > Philip Walenta wrote:
> >   
> >> I'm having a devil of a time getting CME to work.  I'm trying on two 
> >> different systems.
> >>  
> >> On one, it wants to select the chinese lanugauge.
> >>  
> >> The other won't even answer. 
> >>  
> >> Any suggestions?
> >>  
> >> Config snippet:
> >>  
> >> application
> >>  service aa flash:app-b-acd-aa-2.1.2.2.tcl
> >>   paramspace english index 0
> >>   param number-of-hunt-grps 1
> >>   param handoff-string aa
> >>   param dial-by-extension-option 1
> >>   paramspace english language en
> >>   param aa-pilot 1234
> >>   paramspace english location flash:
> >>   param second-greeting-time 60
> >>   param welcome-prompt _bacd_welcome.au
> >>   param call-retry-timer 15
> >>   param max-time-call-retry 700
> >> !
> >> dial-peer voice 9929 voip
> >>  service aa
> >>  service aa out-bound
> >>  destination-pattern 1234
> >>  session target ipv4:192.168.50.1
> >>  incoming called-number 1234
> >>  dtmf-relay h245-alphanumeric
> >>  codec g711ulaw
> >>  no vad
> >> ---------------------------------------------------------------------
> >> -
> >> --
> >>
> >> _______________________________________________
> >> cisco-voip mailing list
> >> cisco-voip at puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>   
> >>     
> >
> >   
>