[cisco-voip] IPCC Express - Resource Pool Selection Question

[Neil Russell]

I am sure this has been answered before but I couldn't find it in Cisco
documentation or the VOIP Archives.  We have a call center that uses
both "longest available" and "Least Skilled" resource pool selection
models in our CSQs / skills.  If I have an agent that is setup in a
skill(s) for both methods, and calls in queue for each, how does IPCC
decide which skill to send the call to, since they are using different
models?

Thanks,

Neil