[cisco-voip] Unity MWI Request is Pending---Forever

[Carter, Bill]

I have seen this problem when changes are made with the Exchange server.
After changes, Unity needs to log out of the Exchange mailboxes.  The
easiest way to do this is reboot Unity.

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Barron, Stephen
M.
Sent: Thursday, June 21, 2007 1:40 PM
To: Avner Izhar; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity MWI Request is Pending---Forever


The phone and lines are in the same partition as working users...  I
recently tore down the unity account and rebuilt it and now it works...
Not sure what exactly happened.  
 

Stephen Barron
Network Engineer

 

________________________________

From: Avner Izhar [mailto:aizhar at ccbootcamp.com] 
Sent: Thursday, June 21, 2007 1:36 PM
To: Barron, Stephen M.; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity MWI Request is Pending---Forever


Is he on a separate partition then the other 'working' users ?
 
MWI will use CSS to get to a phone.
 
-------------------------------------------
Regards,
Avner Izhar
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________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Barron, Stephen M.
Sent: Thu 6/21/2007 10:13 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity MWI Request is Pending---Forever 



Unity 4.0(4)
CM 4.1(3)
IP Phone: 7970
Exchange 2003 SP2 integration

I have one user whom I cannot get the MWI light to fire when they have
new messages in thier inbox.  Looking through unity web interface, I see
under subscriber -> messages an MWI extensions portion where X is in the
extension box and the MWI request is pending.  It will be that way until
the message is read from their outlook client.

Any Ideas of what could cause this???



Stephen Barron

Network Engineer



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