[cisco-voip] Message Waiting Indication Fixes?

[Erick Bergquist]

If you try to refresh MWI on a individual subscriber, does it work or
fail?  Does the status on the messages page say pending or something
else if it fails?

Do you have any ports reserved just for dial out MWI function?

There are some unity diag traces that can be turned on and TAC should
be able to assist in this, which will let you see when a message was
left, sent and whether or not Unity got a notification back from the
mail server or not. It has been a long while since I've had to do this
so don't recall the exact traces offhand.


On 6/27/07, Miller, Steve <MillerS at dicksteinshapiro.com> wrote:
>
>
>
> 800, But it's been 8 hours and we have 32 ports.
>
>  Steve Miller
>  Telecom Engineer
>  Dickstein Shapiro LLP
>  1825 Eye Street NW | Washington, DC 20006
>  Tel (202) 420-3370
>  Fax (202)-330-5607
>  millers at dicksteinshapiro.com
>
>
>  ----- Original Message -----
>  From: Voll, Scott <Scott.Voll at wesd.org>
>  To: Miller, Steve; cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>  Cc: Jim Engel <Jim.Engel at apptis.com>
>  Sent: Wed Jun 27 15:58:35 2007
>  Subject: RE: [cisco-voip] Message Waiting Indication Fixes?
>
>  How many subscribers?  Resync could take a long while.
>
>
>
>  Does the unity accounts have the right access?
>
>
>
>  Is Unity having any AD issues?
>
>
>
>  What does the Event log look like on Unity?
>
>
>
>  Scott
>
>
>
>  ________________________________
>
>  From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Miller, Steve
>  Sent: Wednesday, June 27, 2007 12:52 PM
>  To: cisco-voip at puck.nether.net
>  Cc: Jim Engel
>  Subject: [cisco-voip] Message Waiting Indication Fixes?
>
>
>
>  We've always had issues and today is the worst.  We have messages without
> lights and lights without messages; otherwise, the message system is working
> fine.  We're running a redundant 4.2.1 Unity setup.  Re-synch doesn't work.
> Reboot has no effect.  The ports look good in Call Manager.  There are no
> known issues on the Exchange side or Exchange performance issues.  I've
> opened a TAC case and they don't seem to know.  Any ideas or suggestions
> would be greatly appreciated.  Thank you!
>
>
>
>  Steve Miller
>  Telecom Engineer
>  Dickstein Shapiro LLP
>  1825 Eye Street NW | Washington, DC 20006
>  Tel (202) 420-3370| Fax (202) 330-5607
>  MillerS at dicksteinshapiro.com
>
>
>
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