[cisco-voip] MOH Attendant Console

Daniel Hooper dhooper at emerge.net.au
Thu Jun 28 02:42:41 EDT 2007


Hi,
 
Im not sure if paging is available in CCM, previously I've done this by
using Cisco 7940's and designating the second line as an auto-answer
line (which has to be done on the handset itself) and then using
asterisk and some magic in the dialplan to send the call out to the
phones.
 
It's dodgy-plus-plus, but I had a customer that demanded paging work and
at the time it was the only solution.
 
Regards,
 
Daniel

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Reto Gassmann
Sent: Wednesday, 27 June 2007 2:12 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] MOH Attendant Console

Good morning everyone

we have a CM 4.2(3) and set up the queue for our Attendant console user.
So if
all lines are busy, the next caller comes to the queue, where an
announcement
from MOH is played.
Now the only problem is, the announcement does not start from the
beginning for
the second, third,... caller in the queue.
Is there a way to start the announcment from the beginning for every
caller?

Thanks for help
Reto


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