[cisco-voip] 7970s dark after phoneload update

[Jonathan Charles]

OK, so if you unplug em, and plug em back in, do they even blink at you?

If not, I would presume they have been turned into bricks and should be
RMA'd... Get K to do it...



Jonathan

On 3/7/07, Erick Bergquist <erickbe at yahoo.com> wrote:
>
> Well,in my case they were non responsive and nothing on screen and none of
> the buttons or screensaver button did anything. The phones were in this
> state since yesterday around 9pm when updates were done until this morning
> when people found their phones weren't up.
>
> ----- Original Message ----
> From: Robert Kulagowski <bob at smalltime.com>
> To: ciscovoip <cisco-voip at puck.nether.net>
> Sent: Wednesday, March 7, 2007 12:57:00 PM
> Subject: Re: [cisco-voip] 7970s dark after phoneload update
>
> > Anyone have a idea on why this happens on some phones on firmware
> > updates? I see this mostly on 7970s. Customer had done DST related
> > CCM updates, etc and when some of the phones took firmware update ,
> > most came back ok. Some are dark and not powered up, and unplugging
> > the ethernet and plugging it back in fixes them and they come back
> > and work fine.
>
> You may want to check whether they're really hung or just sitting there
> doing the update with the backlight turned off.
>
> When I did my mass update to 8.2(1), I thought I had bricked 30 phones
> until I noticed that if looked at the screen at an oblique angle, you
> could see that stuff was happening.
>
> Not sure why the backlight was off.
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