[cisco-voip] DST Problems
IT
it at cimgroup.com
Sun Mar 11 17:56:45 EST 2007
After I applied this explicit patch
ciscocm.4-1-3-2007-DST-Update.1-0-1.exe
<http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=cisco
/crypto/3DES/voice/callmgr/4.1/ciscocm.4-1-3-2007-DST-Update.1-0-1.exe&a
pp=Tablebuild&status=showC2A> everything was fine (4.1(3))
Then, I decided, since I was in the office on a Sunday, to update the
phone loads. I did a DevPack install, and all of a sudden, the DST
update was nullified. So, I reapplied this update
ciscocm.4-1-3-2007-DST-Update.1-0-1.exe
<http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=cisco
/crypto/3DES/voice/callmgr/4.1/ciscocm.4-1-3-2007-DST-Update.1-0-1.exe&a
pp=Tablebuild&status=showC2A> and restarted (AGAIN). And now everything
looks fine.
So the moral of the story is, if you make any changes after you patch.
REPATCH.
Thanks to all. I must say I was not surprised by the early morning
string of emails on this mailing list, but couldn't be happier to be in
such good company ;)
Thank you,
avidan
INVESTING IN URBAN COMMUNITIES
AVIDAN ROSS
Director of Technology
323.860.4990 direct
323.860.4950 support
6922 Hollywood Blvd
Ninth Floor
Los Angeles, CA 90028
avidan at cimgroup.com
________________________________
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Sunday, March 11, 2007 1:21 PM
To: 'sweeper1'; 'Erick Bergquist'
Cc: 'Chris D'amore'; cisco-voip at puck.nether.net; 'Mike Armstrong'
Subject: Re: [cisco-voip] DST Problems
As Mike pointed out if you are having DST issues with 7940/60 etc phones
but the server time is correct verify you have installed the
ciscocm.4-1-3-2007-DST-Update.1-0-1.exe
<http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=cisco
/crypto/3DES/voice/callmgr/4.1/ciscocm.4-1-3-2007-DST-Update.1-0-1.exe&a
pp=Tablebuild&status=showC2A> patch on your publisher. To verify the
patch has been installed look at the TypeTimeZone SQL table in the
CCM030X database. The "stddate" and "dstdate" columns should be
"0/11/0/1,2:0:0:0" and "0/3/0/2,2:0:0:0" respectively for each US
timezone that is using the new DST dates.
SQL replication should take care of getting this change to the subs.
If for some reason the patch isn't updating the database make the
changes by hand and restart CCM.
-Ryan
________________________________
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of sweeper1
Sent: Sunday, March 11, 2007 4:05 PM
To: Erick Bergquist
Cc: cisco-voip at puck.nether.net; Chris D'amore; Mike Armstrong
Subject: Re: [cisco-voip] DST Problems
Just an FYI...Only experiencing this on 4.1(3) versions... 4.2(3) seems
to be fine
Steve
On 3/11/07, Erick Bergquist <erickbe at yahoo.com> wrote:
Yea, I was getting mixed information on the one with the 7970s but in
meantime they had updated to 4.1(3) ES100 for the 7970/71 Url to long
remote scripting error and that also fixed the phone time issues they
were seeing earlier this morning on some phones.
Thanks
----- Original Message ----
From: Mike Lay (milay) < milay at cisco.com <mailto:milay at cisco.com> >
To: Chris D'amore <CDAmore at jackhenry.com>; Erick Bergquist <
erickbe at yahoo.com>; sweeper1 < sweeper1 at gmail.com
<mailto:sweeper1 at gmail.com> >; Rasim Duric <rduric at uoguelph.ca>
Cc: cisco-voip at puck.nether.net; Mike Armstrong <mfa at crec.ifas.ufl.edu>
Sent: Sunday, March 11, 2007 12:25:12 PM
Subject: RE: [cisco-voip] DST Problems
Chris you are correct! The patch in reality is just a workaround. SO if
you apply something that modified the DST data in SQL then you will need
to reapply. ALL current ES & upcoming SR's will have the CCM DST
adjustments so no need as long as you have the latest going forward
from this week.
I just saw one issue where the DST patch was applied & it did NOT update
SQL. So far this is an isolated case. But to check for this you would
need to run a SQL query to pull all the data out of the TypeTimeZone
table. All us time zones would need to have dstdate = "0/3/0/2,2:0:0:0".
Pre update it was "0/4/0/1,2:0:0:0".
select * from TypeTimeZone
Mike
________________________________
From: cisco-voip-bounces at puck.nether.net [mailto:
cisco-voip-bounces at puck.nether.net
<mailto:cisco-voip-bounces at puck.nether.net> ] On Behalf Of Chris D'amore
Sent: Sunday, March 11, 2007 12:11 PM
To: Erick Bergquist; sweeper1; Rasim Duric
Cc: cisco-voip at puck.nether.net; Mike Armstrong
Subject: Re: [cisco-voip] DST Problems
I would think you should re-apply the DST patch after any other update.
Just my 2 cents.
Chris
________________________________
From: cisco-voip-bounces at puck.nether.net on behalf of Erick Bergquist
Sent: Sun 3/11/2007 11:53 AM
To: sweeper1; Rasim Duric
Cc: cisco-voip at puck.nether.net ; Mike Armstrong
Subject: Re: [cisco-voip] DST Problems
We are also seeing same problem with phones across multiple customers
who did the DST updates. Have one with all 7970s on 8.2(1) (devpack39)
and not working and they did DST patch.
Have others with older model phones (7940/7960/etc) and not getting
right time.
Question, if they did CCM updates to 4.1(3)sr4d then did Devpack36
initially, then CCM DST patch, then they applied newer DevPack 39 does
this break DST?
----- Original Message ----
From: sweeper1 < sweeper1 at gmail.com <mailto:sweeper1 at gmail.com> >
To: Rasim Duric <rduric at uoguelph.ca>
Cc: cisco-voip at puck.nether.net; Mike Armstrong <mfa at crec.ifas.ufl.edu>
Sent: Sunday, March 11, 2007 11:23:35 AM
Subject: Re: [cisco-voip] DST Problems
Is this patch: ciscocm.4-1-3-2007-DST-Update.1-0-1.exe the same as the
above listed JRE patch: ciscocm-2007-JRE-DST-Update.1-0-1.exe ?
Still no response on my end...Phones still have "workaround time"
Steve
On 3/11/07, Rasim Duric <rduric at uoguelph.ca > wrote:
If I put the phones in another TZ (ex. GMT -04:00 Atlantic Time) would
it affect other CCM components? I know that CDR is cut using GMT and
shouldn't affected by this.
Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net ] On Behalf Of Mike Lay
(milay)
Sent: Sunday, March 11, 2007 11:01 AM
To: Mike Armstrong; Poper, Cathy; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] DST Problems
I do not know if the restriction of uninstalling is accurate but if the
doc says it then do it. Regardless if you are updating the servers & the
final upgrade does not contain the DST updates then you will need to
install the DST update again.
The phone gets time as you have described. However I have see that the
CCM is not sending the phone the correct time.
You can put the phones in a new DST group that is in another TZ that
will force the phones to update the time. If the phones are CST put them
in a DTG that is est.
MIke
-----Original Message-----
From: Mike Armstrong [mailto: mfa at crec.ifas.ufl.edu
<mailto:mfa at crec.ifas.ufl.edu> ]
Sent: Sunday, March 11, 2007 10:49 AM
To: Mike Lay (milay); Poper, Cathy; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] DST Problems
Right on the JRE update. As for CCM, I'm going to first install the
explicit DST CCM patch and see what happens. The FN says that the patch
must be uninstalled when upgrading CCM, but I think that's only when
upgrading from 4.1 to 4.2, for example. Not clear what its interaction
with other upgrades might be, and not clear what it does, if it only
affects the SQL database. Making a DatTime group for the phones strikes
me as a last resort.
Could you refresh us on how the 7960 gets its time? If it's registered
with a Subscriber, doesn't it get the time from the Subscriber when it
goes on-hook? How do the DST patch and the SQL database come into play?
If I install the DST patch on the Publisher, how does the new SQL data
get propogated to wherever it needs to go?
Mike
----- Original Message -----
From: "Mike Lay (milay)" <milay at cisco.com>
To: "Poper, Cathy" < cpoper at hamilton.ca>; "Mike Armstrong"
< mfa at crec.ifas.ufl.edu <mailto:mfa at crec.ifas.ufl.edu> >; <
cisco-voip at puck.nether.net >
Sent: Sunday, March 11, 2007 11:14 AM
Subject: RE: [cisco-voip] DST Problems
I see that you did not apply the JRE update. But that would not affect
the phones.
Seems to be a pattern forming here... The 2nd gen phones get the time
directly from CCM. The DST updates only update the SQL DB not any CCM
code. You could potentially make a DatTime group for the phones, setting
the time correctly. Or you could restart the CCM service to give CCM a
kick start.
Mike
-----Original Message-----
From: Poper, Cathy [mailto:cpoper at hamilton.ca ]
Sent: Sunday, March 11, 2007 10:09 AM
To: Mike Lay (milay); Mike Armstrong; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] DST Problems
Mike - Looked at the document you referred to below, and it appears that
we should be compliant:
I have the following installed on all CCM's:
OS version: 2000.4.4(sr3)
CCM version: 4.1(3)sr4d
CCM 4.1(3)- 2007-DST-Update.1-0-1
CCM4-1-DevPack-38.1
What am I missing???
Cathy Poper
City of Hamilton/IT Services
Network Support Analyst
55 York Blvd., 6th floor
Hamilton, Ontario
Canada
L8L 3K7
Tel: 905-546-2424 x5481
Fax: 905-546-2333
cpoper at hamilton.ca
-----Original Message-----
From: Mike Lay (milay) [mailto:milay at cisco.com]
Sent: Sunday, March 11, 2007 10:45 AM
To: Mike Armstrong; cisco-voip at puck.nether.net ; Poper, Cathy
Subject: RE: [cisco-voip] DST Problems
Mike,
4.1.3 sr2 does NOT have the CCM updates for DST. You would need to
either upgrade to sr4D, later ES or the DST patch with the phone loads:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_noti
ce09186a00807e02b1.shtml
Mike
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net ] On Behalf Of Mike Armstrong
Sent: Sunday, March 11, 2007 9:35 AM
To: cisco-voip at puck.nether.net ; cpoper at hamilton.ca
Subject: Re: [cisco-voip] DST Problems
We're in the same boat. Running 4.1(3)sr2, with OS
win-OS-Upgrade-K9.2000-4-3a-sr9, which according to FN 62669 should
include the DST patch. Using DevPack 39 plus 8.0(5) load for 7940/7960.
Time on the Call Manager servers is correct, but the phones (same models
as Cathy's) are an hour behind.
Mike Armstrong
UF/IFAS CREC
Lake Alfred, FL
> Date: Sun, 11 Mar 2007 09:54:21 -0400
> From: "Poper, Cathy" < cpoper at hamilton.ca <mailto:cpoper at hamilton.ca>
>
> Subject: Re: [cisco-voip] DST Problems
> To: "Rasim Duric" < rduric at uoguelph.ca <mailto:rduric at uoguelph.ca> >,
"Mike Lay \(milay\)"
> < milay at cisco.com>, < cisco-voip at puck.nether.net
<mailto:cisco-voip at puck.nether.net> >
> Message-ID:
> < 46262932FF67F74CA6D537C31A6969870D48906F at endeavour.InfoNetwork
<mailto:46262932FF67F74CA6D537C31A6969870D48906F at endeavour.InfoNetwork>
>
> Content-Type: text/plain; charset="us-ascii"
>
> We're running ciscocm.4-1-DevPack-38.1 (as of last weekend when we
> upgraded to 4.1(3)sr4d - Phones are 7910,7912,7936,7940,7960 - so
> phone loads for 7940/7960 are at 8.0(4).
>
>
>
> Cathy Poper
> City of Hamilton/IT Services
> Network Support Analyst
> 55 York Blvd., 6th floor
> Hamilton, Ontario
> Canada
> L8L 3K7
> Tel: 905-546-2424 x5481
> Fax: 905-546-2333
> cpoper at hamilton.ca
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net ] On Behalf Of Rasim Duric
> Sent: Sunday, March 11, 2007 9:37 AM
> To: Mike Lay (milay); cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] DST Problems
>
>
>
> I have NOT updated the phone loads since I only have the 7912G, 7940,
> 7960 which are supposed to get time from CCM. The OS is
> 2000.4.4sr3 and CCM 4.1(3)sr4d.
>
>
>
> Rasim Duric
> Network Analyst (CCS)
> University of Guelph
> Guelph, N1G 2W1, ON
> 519-824-4120x53146
> rduric at uoguelph.ca
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Lay
> (milay)
> Sent: Sunday, March 11, 2007 8:27 AM
> To: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] DST Problems
>
>
>
> Have all of you updated the phone loads?:
>
>
>
> Phone Loads:
>
>
>
> The 7906, 7911, 7921, 7941, 7961, 7970, 7971 phones require a new
> phone load that incorporates the Daylight Saving Time changes. The
> necessary phone loads are present if any of these versions of phone
> loads or DevPacks are installed.
>
>
>
> 8.0.4sr2s standalone phone load
>
>
>
> 8.2.1 standalone phone load
>
>
>
> ciscocm.3-3-DevPack-74 or higher
>
>
>
> ciscocm.4-1-DevPack-36 or higher
>
>
>
> ciscocm.4-2-1-DevPack-06 or higher
>
>
>
> ciscocm.4-2-3-DevPack-08 or higher
>
>
>
> JRE Patch: (ciscocm-2007-JRE-DST-Update.1-0-1.exe)
>
>
>
> This patch is only applicable to 3.3(5), 4.0(2a), 4.1(x), and 4.2(x).
> This patch enables CAR and AST to use the new Daylight Saving Time
> Zone.
>
>
>
>
> http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_
> fi
> eld_notice09186a00807e02b1.shtml
>
>
>
> Mike
>
>
>
> ________________________________
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net ] On Behalf Of Poper, Cathy
> Sent: Sunday, March 11, 2007 7:47 AM
> To: Gu Sang Jung; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] DST Problems
>
> Still waiting TAC's response - We have 7910's, 7912's, 7940's and 7960
> sets.
>
> So far they're all displaying incorrect times. We went through the
> long process of upgrading CCM from 3.3(3) to 4.1(3)sr4d, OS upgrades
> before that to 2000.4.4, DST patches, Phone loads are 8.0(4).....So
> much for thinking we were prepared!!
>
>
>
> If anyone gets a resolution from TAC, please let me know (I'll do the
> same)
>
>
>
> Cathy Poper
> City of Hamilton/IT Services
> Network Support Analyst
> 55 York Blvd., 6th floor
> Hamilton, Ontario
> Canada
> L8L 3K7
> Tel: 905-546-2424 x5481
> Fax: 905-546-2333
> cpoper at hamilton.ca
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto: cisco-voip-bounces at puck.nether.net] On Behalf Of Gu Sang Jung
> Sent: Sunday, March 11, 2007 7:09 AM
> To: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] DST Problems
>
> My Case is same to you.
> I applied DST patches(CCM4.0.2(a) OS 2004-4, phone load, DST patch) on
> One client site, It did not work correctly.
> CCM server time is changed but IP Phone did not work .
> Another Site, I manually applied. just change time clock, reset CCM,
> also IPPhone side did not work correctly.
> Hence, I temporaily change CMlocal time zone 1 hour advance. and I
> expect cisco' new bug patch software.
>
> gusang
>
> ----- Original Message ----
> From: sweeper1 < sweeper1 at gmail.com <mailto:sweeper1 at gmail.com> >
> To: cisco-voip at puck.nether.net
> Sent: Sunday, March 11, 2007 5:29:30 AM
> Subject: [cisco-voip] DST Problems
>
> So has anyone else had any problems with DST?
>
>
>
> I checked the servers that I updated and their time is correct however
> the IP Phones are not correct...Rebooting them does nothing...
>
> So far the only workaround I see is to turn off auto DST on the server
> and manually push the time forward....
>
> Or in Call Manager you can go to CMLocal and change your time zone
> there....(TAC says you can change it forward - reset your phones -
> change it back - reset your phones and then everything will be back to
> normal...But that didnt work for me)
>
>
>
> Anyone else run into this?
>
>
>
> Steve
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