[cisco-voip] Phone Numbers Not Ringing int the Queue!

Wed Mar 14 07:56:21 EST 2007

Could you provide us a bit more information about the call flow? Have
you tried a re-active debug to see what path is failing? Is the script
transferring the calls or is the route point transferring?

Check that the Route Point is registered on the CCM

Check the all Engine services are running on the CRS server ((3.x)
appadmin -> System -> Engine (4.x) appadmin -> System -> Control Center)

Let us know how you get on :-)

Cheers,

Johnny

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Steve
Sent: 14 March 2007 12:48
To: ciscovoip
Subject: [cisco-voip] Phone Numbers Not Ringing int the Queue!

When our agents log in, they are supposed to be able to answer calls,
but the calls are continuing to roll to our night backup service.  Is
there a service that I need to start for the IPCC.  I made some changes
with TAC last night and that must have had something to do with it.  Any
advice would be appreciated.  Thank you!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com <mailto:millers at dicksteinshapiro.com>  

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Wednesday, March 14, 2007 8:32 AM
To: Paul Clilverd
Cc: ciscovoip
Subject: Re: [cisco-voip] IPCC 4.0(4)sr1 error

Well, initially, it was on the desktop, but now it is in the root of c:\
and I still get the error.

Jonathan

On 3/14/07, Paul Clilverd < Paul.Clilverd at affiniti.com> wrote: 

Jonathan, 

Does the path that you are selecting this file from have a space in it?.

Have a look at bug id CSCsa98554, this details what you are seeing. 

Brgds

Paul Clilverd 
Affiniti 

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	-----Original Message-----
	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Jonathan Charles
	Sent: 14 March 2007 04:42
	To: ciscovoip
	Subject: [cisco-voip] IPCC 4.0(4)sr1 error

	So, I restore the sr1 patch to the CRS server and when I run the
update utility I get:

	"The Update Utility is unable to extract the contents of the
patch"

	This is a co-resident lab box... no mention of the error on
Cisco's website... I have redownloaded it, and the file is fine... 

	Any ideas?

	Jonathan

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