[cisco-voip] CSA Bug?

[Rasim Duric]

The same happened to us yesterday with one of our Unity server. The AvCsMgr.exe shuts down and the voice ports deregister. I had to restart the Unity service. Unity is 4.04sr1, CCM4.1.3sr4d and CSA 4.5. 

----------------------------------------------------------------------------------------------------------------------------- 

Event Type:   Information

Event Source: CSAgent

Event Category:       Kernel Rule 

Event ID:       256

Date:            3/13/2007

Time:            4:14:58 PM

User:            N/A

Computer:     xxxxxxx

Description:

The current application 'D:\CommServer\AvCsMgr.exe' (as user xx\unitymsgstoresvc) attempted to execute the new application 'C:\WINNT\system32\DRWTSN32.EXE'. The operation was allowed.

 

Drwtsn32.log shows the following:

 

Application exception occurred:

        App: AvCsMgr.exe (pid=3700)

        When: 3/13/2007 @ 16:15:08.941

        Exception number: c0000005 (access violation)

 

 

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Wednesday, March 14, 2007 10:06 AM
To: Ryan Ratliff
Cc: ciscovoip
Subject: Re: [cisco-voip] CSA Bug?

 

Its the headless standalone version.

On 3/14/07, Ryan Ratliff <rratliff at cisco.com> wrote:

Is this standalone CCM CSA or managed CSA?

I found a Unity/CSA bug that references this same error but nothing
to do with CCM.

-Ryan

On Mar 14, 2007, at 9:58 AM, Ed Leatherman wrote:

Anyone seen something similar to this? 

Connected via remote desktop to 2 of our callmanager servers this
morning. when I logged in, CSA started popping up the console window
a bunch of times, with no messages in it. it also spammed this in the
app log:
Event Type:    Information
Event Source:    CSAgent
Event Category:    Local Event Mgr
Event ID:    256
Date:        3/14/2007
Time:        9:23:40 AM
User:        N/A
Computer:    OWP-SUB-A 
Description:
[2007-03-14 09:23:40.248] [PID=4568] [AgentUI]: Failed to create
mutex Global\AgentUI_sess1_instance_mutex

And to top it off, all the phones/endpoints registered to that server
restarted, including my MGCP gateways, which also appears to have 
dropped any calls that were on them. I have two other servers running
the same versions of CSA and callmanager, and it doesnt appear to
happen to them.

Just opened a TAC SR on it, but was wondering if anyone else had seen 
anything like it...

CSA version 5.0.0.194
CCM 4.1.3 SR4d

--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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