[cisco-voip] IPCCX Error "Are you there?"

[Johnny Crothers]

Its probably due to a registry problem, if a service fails to start it
has a counter in the registry, ask TAC to explain where to reset the
counters.

-----Original Message-----
From: Dane [mailto:d4rkf1ber at gmail.com] 
Sent: 15 March 2007 14:45
To: Johnny Crothers
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCCX Error "Are you there?"

The issue was in fact due to the wrong script being called in the
application for some reason.  It reverted back to an old one which did
point to the prompts in the correct location and all is well.

Not sure why or how the mix up happend, I don't believe it was due to
user error as it was working before the upgrade, and then stopped
working right after.

Who knows but its all good.  Still have one major issue though and
that is with my secondary IPCC server stuck in some weird reboot loop
if you will.  Server boots up, then within a couple of minutes you get
a windows shutdown notice due to the CRS node manager failing.
Vicious loop at this point and hoping TAC has some idea as to a
resolution.

Thanks for all the help and suggestions.



On 3/15/07, Johnny Crothers <Johnny.Crothers at vanco.co.uk> wrote:
> Hi Dane,
>
> Sounds like you are getting a timeout when waiting for user input for
a
> menu step or switch step, run the reactive debugger and find out what
> step is causing this, this might give you a better indication of what
is
> going wrong.
>
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dane
> Sent: 14 March 2007 23:32
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] IPCCX Error "Are you there?"
>
> I upgraded my two IPCCX servers from 4.0(3) to 4.0(5) now when I call
> I get "Are you there" instead of the appropriate greeting / prompt.
>
> If I change the script to one of the defaults like "aa.aef" it works.
> But my script does not work.
>
> Uploaded script again to repository and refreshed everything and the
> issue persists.  Script validates correctly but does not work.
>
> I am unsure what else to do at this point.  TAC guy is gone for the
> day so I am stuck unless I want to get the queued up with someone else
> which I may do unless anyone else has any ideas tonight.
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> **********************************************************************
> Any opinions expressed in the email are those of the individual and
not necessarily the company. This email and any files transmitted with
it are confidential and solely for the use of the intended recipient.
If you are not the intended recipient or the person responsible for
delivering it to the intended recipient, be advised that you have
received this email in error and that any dissemination, distribution,
copying or use is strictly prohibited.
>
> If you have received this email in error, or if you are concerned with
the content of this email please e-mail to:
e-security.support at vanco.info
>
> The contents of an attachment to this e-mail may contain software
viruses which could damage your own computer system. While the sender
has taken every reasonable precaution to minimise this risk, we cannot
accept liability for any damage which you sustain as a result of
software viruses. You should carry out your own virus checks before
opening any attachments to this e-mail.
>
> Vanco UK Ltd Registered in England No: 2296733 Registered Office: John
Busch House, 277 London Road, Isleworth, Middlesex TW7 5AX
> **********************************************************************
>
>