[cisco-voip] Re : Re : CRS 4.x no ressources or teams available

Fri Mar 16 07:49:27 EST 2007

CTI is enabled. I found two things in the log/MIVR logs
1) in logs/MIVR/stderr.log

*** ClusterPropertyFiles.getBlob(): sysObj Property byte array is null.

crslog(): NodeClientManager object is not created, javaVM=0, nodeMgrClient=0, logmid=0
crslog(): NodeClientManager object is not created, javaVM=0, nodeMgrClient=0, logmid=0
crslog(): NodeClientManager object is not created, javaVM=0, nodeMgrClient=0, logmid=0
keepAlive(): NodeClientManager object is not created, javaVM=0, nodeMgrClient=0, logmid=0
keepAlive(), currentTime=1173964258, startTime=1173964258, delta=0, timeout=300
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javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:
 'DC=XXXX,DC=com'
 ]; remaining name 'cn=System Profile, ou=systemProfile, ou=CCN,ou=cisco.com, dc=XXXX, dc=com'

 at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3013)

 at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2934)

 at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2740)

 at com.sun.jndi.ldap.LdapCtx.c_getAttributes(LdapCtx.java:1294)

 at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_getAttributes(ComponentDirContext.java:213)

 at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(PartialCompositeDirContext.java:121)

 at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(PartialCompositeDirContext.java:109)

 at javax.naming.directory.InitialDirContext.getAttributes(InitialDirContext.java:121)

 at com.cisco.repository.ldap.jndi.InitialLdapContext.getAttributes(InitialLdapContext.java:345)

 at com.cisco.wf.admin.ICDEnabler.getNamingAttribute(ICDEnabler.java:145)

 at com.cisco.wf.admin.iaq.AgentICDConfig.<init>(AgentICDConfig.java:175)

 at com.cisco.wf.admin.iaq.DBIAQConfiguration.initAgentConfig(DBIAQConfiguration.java:482)

 at com.cisco.wf.admin.iaq.DBIAQConfiguration.init(DBIAQConfiguration.java:417)

 at com.cisco.wf.admin.iaq.DBIAQConfiguration.<init>(DBIAQConfiguration.java:337)

 at com.cisco.wf.admin.iaq.DBIAQConfiguration.<init>(DBIAQConfiguration.java:284)

 at com.cisco.wf.historicalReporting.HistoricalReportingDataManager$1.run(HistoricalReportingDataManager.java:474)

 at com.cisco.executor.Thread.run(Thread.java:539)

 at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:684)

 at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:480)

 at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:756)

 at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:563)

 at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:777)

javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:
 'DC=XXXX,DC=com'
 ]; remaining name 'cn=System Profile, ou=systemProfile, ou=CCN,ou=cisco.com, dc=XXXX, dc=com'

 at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3013)

 at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2934)

 at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2740)

 at com.sun.jndi.ldap.LdapCtx.c_getAttributes(LdapCtx.java:1294)

 at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_getAttributes(ComponentDirContext.java:213)

 at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(PartialCompositeDirContext.java:121)

 at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(PartialCompositeDirContext.java:109)

 at javax.naming.directory.InitialDirContext.getAttributes(InitialDirContext.java:121)

 at com.cisco.repository.ldap.jndi.InitialLdapContext.getAttributes(InitialLdapContext.java:345)

 at com.cisco.wf.admin.ICDEnabler.getUserObjectClass(ICDEnabler.java:93)

 at com.cisco.wf.admin.iaq.AgentICDConfig.<init>(AgentICDConfig.java:179)

 at com.cisco.wf.admin.iaq.DBIAQConfiguration.initAgentConfig(DBIAQConfiguration.java:482)

 at com.cisco.wf.admin.iaq.DBIAQConfiguration.init(DBIAQConfiguration.java:417)

 at com.cisco.wf.admin.iaq.DBIAQConfiguration.<init>(DBIAQConfiguration.java:337)

 at com.cisco.wf.admin.iaq.DBIAQConfiguration.<init>(DBIAQConfiguration.java:284)

 at com.cisco.wf.historicalReporting.HistoricalReportingDataManager$1.run(HistoricalReportingDataManager.java:474)

 at com.cisco.executor.Thread.run(Thread.java:539)

 at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:684)

 at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:480)

 at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:756)

 at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:563)

 at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:777)
.......

 'cn=System Profile, ou=systemProfile, ou=CCN,ou=cisco.com, dc=XXXX, dc=com' exists in the Active direcory Directory.
2 )found in stdout.log
Called start()
Starting tomcat. Check logs/tomcat.log for error messages 

NodeClientManager, try to addElementListener, service=JavaService[active=false,state=SHUTDOWN,licensed=true,initTime=0,version=4.0(4)_Build140,enabled=true,upgradeTime=1173953984000,installTime=1173953984000,name=Manager Manager,type=Manager,master=false,parent=CRS Engine,node=1,components={CRS Engine},children={Prompt Manager,Archive Manager,Config Manager,RTP Port Manager,Document Manager,Script Manager,Log Manager,Channel Manager,File Manager,Grammar Manager,Session Manager,Application Manager,Node Manager,Expression Manager,Executor Manager,Cluster Manager,Contact Manager}]

LDAPConfig.createLDAPEngineConfiguration() - urlBase:ldap://dcmig.cargolux.com:389,CCNAPPS_BASE:ou=CCN Apps, ou=cisco, dc=cargolux, dc=com, mgr_dn:cn=unityinstall, ou=secure groups and users, dc=cargolux, dc=com

WARNING: No Engine Configuration is found in LDAP...Returning default engine configuration values...

EMS: warning couldn't read EMSSystemType value in registry
EMS: warning couldn't read EMSUserData value in registry
EMS library: LoadLibrary failed.  GetLastError() returned 2
Couldn't access Message resource file for Facility Code 0x101. It may not be in your path or the registry path is invalid
Thu Mar 15 13:11:04 2007
: setPluginReadyFlag(), a volatile regsitry key SOFTWARE\Cisco Systems, Inc.\CRS\Distributor\NodeManager\CurrentVersion\Processes\CRS Engine\PluginReady is created with value 0 
WARNING: No Engine Configuration is found in LDAP...Returning default engine configuration values...

Thu Mar 15 13:11:06 2007
: setPluginReadyFlag(), a volatile regsitry key SOFTWARE\Cisco Systems, Inc.\CRS\Distributor\NodeManager\CurrentVersion\Processes\CRS Engine\PluginReady is created with value 1 
WARNING: No Engine Configuration is found in LDAP...Returning default engine configuration values...

WARNING: No Engine Configuration is found in LDAP...Returning default engine configuration values...

Cisco Application Engine ready

Vincent

----- Message d'origine ----
De : Johnny Crothers <Johnny.Crothers at vanco.co.uk>
À : vincent dup <dupvinc at yahoo.fr>; cisco-voip at puck.nether.net
Envoyé le : Vendredi, 16 Mars 2007, 12h35mn 38s
Objet : RE: [cisco-voip] Re : CRS 4.x no ressources or teams available

Each of the users has CTI Application Useenabled on their userid's?

If not, and your configuration is fine on the CCM, its got to be a problem with the LDAP connectivity. Not sure what logs to look at, probably start with the MIVR logs c:/program files/wfavvid/logs/MIVR/

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of vincent dup
Sent: 16 March 2007 10:20
To: Johnny Crothers; cisco-voip at puck.nether.net
Subject: [cisco-voip] Re : CRS 4.x no ressources or teams available

Thanks for your reply
Yes I have already done it. Any ideas in which category I can find the logs for this ?

----- Message d'origine ----
De : Johnny Crothers <Johnny.Crothers at vanco.co.uk>
À : vincent dup <dupvinc at yahoo.fr>; cisco-voip at puck.nether.net
Envoyé le : Vendredi, 16 Mars 2007, 11h06mn 26s
Objet : RE: [cisco-voip] CRS 4.x no ressources or teams available

In Callmanager have you selected the ICD Ext radio box under the Device Association/Extension Mobility for each of the users that are going to be agents?

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of vincent dup
Sent: 16 March 2007 09:04
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CRS 4.x no ressources or teams available

Dear all,

I have just install a stand alone CRS 4.0(4) integrated to AD and linled to a CCM 4.2.3.  I cannot see any user in ressources or any available supervisors / resources / CSQ in teams  (from menu Subsystems /RmCrm). Nothing in event logs or in traces. Any ideas.
RK : Jtappi trigger is ok

Vinc

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