[cisco-voip] Call pick up groups

[Lelio Fulgenzi]

pick groups are pretty good now. especially because you can have "group pickup".

you can also enable 'auto' pickup, although that prevents you from filtering.

basically, create your pick groups based on the frequency of picking up each others lines. let them know they have two options, frequent and infrequent.

put all those in the frequent picks in one group. and then assign the other pick groups that they will be answering infrequently to their list of associated pickup groups.



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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...there's no such thing as a bad timbit...

  ----- Original Message ----- 
  From: Voll, Scott 
  To: cisco-voip at puck.nether.net 
  Sent: Friday, March 16, 2007 11:59 AM
  Subject: [cisco-voip] Call pick up groups


  What is the easiest (user perspective) way of doing call pickups?

   

  CM 4.1.3es100

   

  Setup a pickup group then pick up phone. Pickup then answer or is there an easier way?

   

  Thanks

   

  Scott



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