[cisco-voip] 7970 dead after DST firmware update

[Mike Armstrong]

Is it legal to even apply firmware updates if you don't have a contract on 
the phone?  Or does the CCM license cover that?

Mike Armstrong
UF/IFAS CREC
LAke Alfred, GL> Date: Sun, 18 Mar 2007 15:57:58 -0500


> From: "Jonathan Charles" <jonvoip at gmail.com>
> Subject: Re: [cisco-voip] 7970 dead after DST firmware update
> To: "Erick Bergquist" <erickbe at yahoo.com>
> Cc: ciscovoip <cisco-voip at puck.nether.net>
> Message-ID:
> <5d093f9a0703181357n7312fda9nad2b66e983fb3dfb at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> 1-800-553-2447 option 4.
>
>
>
> Jonathan
>
> On 3/18/07, Erick Bergquist <erickbe at yahoo.com> wrote:
>>
>> Hi there,
>>
>> Looks like I've got a dead 7970 due to firmware updates and such done 
>> with
>> DST patching.
>>
>> The phone doesn't get to point where it is requesting IP address, etc and
>> the buttons don't respond. Have tried the backup phone image by powering 
>> up
>> the phone with handset offhook , and the factory default key sequences 
>> and
>> phone is doing same thing all the time. The settings button on the phone
>> itself doesn't bring up a menu since it is not getting that far.
>>
>> The phone displays the cisco logo briefly and speaker button lights up
>> briefly , and up in the corner of LCD is a checkbox that becomes a circle
>> after awhile, and this cycles and cycles.
>>
>> I have defaulted the switchport configuration and put it back to a real
>> basic config. Access mode and set access vlan to the voice VLAN and set
>> spanning tree portfast. Other phones on the same switch in same VLAN are
>> working fine and getting DHCP renewals fine.
>>
>> CDP info from switch shows the phone has a 7.0.3 image and CDP reports it
>> as a Cisco 7970 phone but sometimes shows it as a Cisco PD while it is
>> cycling through whatever it is trying to do.
>>
>> Any other ideas on how to get this back up?  The phones warranty is
>> expired and the support contract on it ended a few months ago so haven't
>> been able to open a RMA on it. Trying to get client to get an active
>> contract on the phone again.
>>
>> Thanks, Erick