[cisco-voip] More Unregistered Route/Hunt Lists

[Keith Klevenski]

Gottem.  Thx man.

Keith Klevenski
IP Telephony Engineer

RigNet Inc.
1880 S. Dairy Ashford

Suite 300
Houston, TX 77077         

Office:   +1 281.674.0702
Mobile:  +1 713.677.3925

http://www.rig.net

 

"Extending the power of your knowledge"


-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Wednesday, March 21, 2007 12:22 PM
To: Keith Klevenski
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] More Unregistered Route/Hunt Lists

Gather CCM and SDL traces from both nodes going back a few mins  
before they unregistered through when you recovered them and then  
open a TAC SR.

-Ryan

On Mar 21, 2007, at 1:14 PM, Keith Klevenski wrote:

Ok, once again I get a complaint of not being able to call long  
distance, but local calling is fine.  I look at the route lists and  
seven of the nine route lists we have are unregistered along with the  
Unity hunt list for vm ports.  I reset them all and they register and  
everything is fine again.  Running 4.1.3sr4b.  The CCM group the hunt/ 
route lists are in contain both CallManagers which has been the only  
reason I read about that would cause a hunt/route list to unregister  
(having only one CallManager in the CCM group assigned to the hunt/ 
route list and it goes down).  There was no loss of connectivity to  
or between the CallManagers that I can tell.



I see them unregister in the traces and event log.  For example:



Event Type:      Error

Event Source:   Cisco CallManager

Event Category:            None

Event ID:          3

Date:                3/21/2007

Time:                11:38:34 AM

User:                N/A

Computer:         HOUCM02

Description:

Error: DeviceUnregistered - Device unregistered.

   Device name.: US-LongDistance-RL

   Device IP address.: <deleted>

   Device type. [Optional]: 90

   Device description [Optional].: US-LongDistance-RL

   Reason Code [Optional].: 8

   App ID: Cisco CallManager

   Cluster ID: US-HOU-CL01

   Node ID: <deleted>

Explanation: A device that has previously registered with Cisco  
CallManager has unregistered. This event may be issued as part of  
normal unregistration event or due to some other reason such as loss  
of keepalives.

Recommended Action: No action is required if unregistration of this  
device was expected..



Doesn't reason code 8 mean the device initiated the unregistration?   
If so why would a route list do this?  Any clue why 7 route lists and  
1 hunt list unregistered, but 2 route lists did not?  I have yet to  
find any good reason why a route/hunt list would become unregistered  
and stay that way until manually reset (other than the ccm group only  
containing one ccm and it goes down).



Any insight would be WONDERFUL.



Thanks!



Keith Klevenski
IP Telephony Engineer

RigNet Inc.
1880 S. Dairy Ashford

Suite 300
Houston, TX 77077

Office:   +1 281.674.0702
Mobile:  +1 713.677.3925

http://www.rig.net



"Extending the power of your knowledge"



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