[cisco-voip] 5.1 Issues: KATE & order of services

[Andre Beck]

Hi,

after upgrading from 4.1 to 5.1 (via 5.0) there are two things that
instantly annoyed the users and caused them to complain loudly:

1) Broken KATE
   The new KATE sorts "special" characters in an exciting new and
   completely nonstandard way. Before the upgrade, it was (IIRC)
   like "abc2ABCäÄ" or somesuch for 2, with the adiaeresis and other
   umlauts following only after cycling through all the characters
   that are actually printed on the buttons. To input a "b", you
   would have to fast-klick the 2-Button twice.
   After the upgrade, the KATE has changed so that diaeresis are
   sorted behind their "base"-letter, so 2 now gives "aäbc2AÄBC".
   Users now follow their trained routines and end up with the
   wrong characters. The new KATE is not only completely different
   to the old one, it also contradicts what we find on essentially
   all mobile phones available here.
   I need to change this back to how it was, urgently. On 4.1 I'd
   probably just made a copy of the relevant KATE files and fixed
   them manually, but with the closed appliance style 5.1 release
   I can't even do that. At least I'm not supposed to.

2) Display order of Phone Services
   The display order used to be sorted lexicographically on the
   service names. Now it is arbitrarily and random. To be more
   specific, every phone/profile displays the services in some
   order that differs from other phones, but stays the same for
   that phone. There are no ways to influence the sorting, all the
   management dialogs in ccmadmin show them sorted as usual, just
   the phones show them in varying order.
   I've created a completely new device profile, subscribed some
   services and it appears that in this case, the display order
   corresponds to the order of subscription. But they can't expect
   me to unsubscribe and resubscribe hundreds of services, can they?

Anyone already ran into these issues and knows how to solve them?
It's unnecessary incompatible changes like these that can fuck up
a rollout badly because you waste most of the time nannying annoyed
users instead of doing your tech things...

TIA,
Andre.
-- 
                  The _S_anta _C_laus _O_peration
  or "how to turn a complete illusion into a neverending money source"

-> Andre Beck    +++ ABP-RIPE +++    IBH Prof. Dr. Horn GmbH, Dresden <-