[cisco-voip] Call ready status for IPCC Agent Desktop

[Jonathan Charles]

You have configured Automatic Work (if you look at the agent, they are set
to a little folder instead of a red or green traffic light).

You can disable automatic work, or enable automatic wrap up time... So,
after 10 seconds, they are thrown back into ready.



Jonathan

On 3/23/07, Duane Priebe <duane at theriverbank.com> wrote:
>
>  Currently when an agent completes a call the status of the agent desktop
> does not go back to the ready status automatically.  Is there any way to
> make this happen?  Thanks!
>
> Duane
>
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