[cisco-voip] Quick Question About 911 Policy - Please Respond-Quick Response

Sat Mar 31 05:06:49 EST 2007

Thanks to all who responded.  There were some very good ideas out there.
I will let you know what we decide after determining our legal
obligations.  Cheers! 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370 Fax (202)-330-5607
millers at dicksteinshapiro.com 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ted Nugent
Sent: Saturday, March 31, 2007 12:03 AM
To: Ed Leatherman; Jason Burwell
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Quick Question About 911 Policy - Please
Respond-Quick Response

In my previous position we had a serious problem with this at hundreds
of locations throughout the US and in some states the charges were
outrageous. What we ended up doing was create a TP for 911 that pointed
to a Unity AA or IPCC depending on the cluster (prefix site code),
prompting the user to dial 9911 in the future however if it was an
emergency they could hit 9 to be transferred to emergency services (if 9
was hit, transfer to sitecode+911CH, hits TP of sitecode.911 which
striped predot and out the local RL). Fairly admin intensive but much
cheaper then the alternative.

--- Ed Leatherman <ealeatherman at gmail.com> wrote:

> What? I didnt call 911 by accident, your cdr records are certainly 
> wrong!
> (never mind the callmanager traces showing the keys being pressed)
> 
> Getting people here to stay on the line and explain
> (admit) that they
> misdialed and there is no emergency has been a struggle =\
> 
> 
> On 3/30/07, Jason Burwell
> <BurwellJ at firstcharter.com> wrote:
> >
> >  We just tell people to stay on the line and
> explain that it was an
> > accidental call if they do dial 911- this prevents
> police response. If
> > someone keeps dialing 911 the manager steps in. It
> seems to work OK for us
> > and better than me having to change 500 route
> patterns!
> >
> >
> >
> > Jason T. Burwell
> >
> > Infrastructure/Telecommunications
> >
> > First Charter Bank
> >
> > 10200 David Taylor Drive
> >
> > Charlotte, NC 28262
> >
> > ph-704-688-4664
> >
> > fax-704-688-4901
> >
> > www.firstcharter.com
> >  ------------------------------
> >
> > *From:* cisco-voip-bounces at puck.nether.net
> [mailto:
> > cisco-voip-bounces at puck.nether.net] *On Behalf Of
> *Kris Seraphine
> > *Sent:* Friday, March 30, 2007 10:09 AM
> > *To:* Jerri Robbins
> > *Cc:* cisco-voip at puck.nether.net
> > *Subject:* Re: [cisco-voip] Quick Question About
> 911 Policy - Please
> > Respond-Quick Response
> >
> >
> >
> > We ended up switch the access code to 8 to cut
> down on false dials but 20
> > to 30 911 calls a month for only 100 users seems
> extreme.   Do you have
> > anyone using  the dial from outlook plugin?  I've
> had situations where a
> > customer deploys it and an employee configures
> dialing rules incorrectly
> > causing a bunch of 911 calls.  You may also want
> to do a CDR search for 911
> > calls and see if the bulk of them are coming from
> the same source.
> >
> > On 3/30/07, *Jerri Robbins*
> <jrobbins at mercurypay.com> wrote:
> >
> > We were having similar problems with 911 calls
> with 9 as the access code.
> > With only 100 employees we were experiencing
> between 20 and 30 911 false
> > calls a month.  We switched to access code 8 about
> a year ago and have had 3
> > since then.
> >
> >
> >
> > *Jerri*
> >
> > *From:* cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net]
> > *On Behalf Of *Jonathan Charles
> > *Sent:* Friday, March 30, 2007 7:17 AM
> > *To:* Miller, Steve
> > *Cc:* cisco-voip at puck.nether.net
> > *Subject:* Re: [cisco-voip] Quick Question About
> 911 Policy - Please
> > Respond -Quick Response
> >
> >
> >
> > Illinois law says that anyone visiting the site
> should be able to pick up
> > a phone (without knowing the access code) and get
> emergency assistance...
> >
> > To be honest, creating both patterns is  just a
> good idea... (do you want
> > to be responsible because you didn't?)
> >
> > However, I would recommend changing your access
> code to 7 or 8 to ensure
> > you don't get a lot of misdialed 911 calls...
> >
> >
> > Jonathan
> >
> > On 3/29/07, *Miller, Steve*
> <MillerS at dicksteinshapiro.com> wrote:
> >
> > We currently program our Call Manager to dial 911
> as well as (9) 911.  Is
> > there anything legal that forces us to do so? 
> We've had 100 false 911 calls
> > over the past 3 months and I would like to
> restrict 911 and force everyone
> > to call (9) 911 using the access code as they
> would for any other outside
> > number.  Opinions?  Legal facts?  Please let me
> know!
> >
> >
> >
> > Steve Miller
> > Telecom Engineer
> > Dickstein Shapiro LLP
> > 1825 Eye Street NW | Washington, DC 20006 Tel (202) 420-3370 Fax 
> > (202)-330-5607 millers at dicksteinshapiro.com
> >
> >
>
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> > --
> > kris seraphine
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> >
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 
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