[cisco-voip] OT: Cisco Approved Memory

[Lelio Fulgenzi]

I guess if you don't tell them you have third party memory, how are they going to know? ;)


http://www.cisco.com/en/US/products/prod_warranties_item09186a00800b5594.html


      Products & Services
      Third Party Components - Cisco Policy 
           
           
           
           
      Cisco Guideline:
      Third Party Components Support
      The Cisco guideline for support and warranty services for the use of third-party memory, cables, gigabit interface controllers (GBICs), filters, or other non-Cisco components is as follows:

        a.. When a customer reports a product fault or defect and Cisco believes the fault or defect can be traced to the use of third-party memory products, cables, GBIC's, filters, or other non-Cisco components by a customer or reseller, then, at Cisco's discretion, Cisco may withhold support under warranty or a Cisco support program such as SMARTnetT service. 
        a.. When a product fault or defect occurs in the network, and Cisco concludes that the fault or defect is not attributable to the use of third-party memory, cables, GBICs, filters, or other non-Cisco components installed by a customer or reseller, Cisco will continue to provide support for the affected product under warranty or covered by a Cisco support program. 
      The nature of the defect or error is the key to determining Cisco support obligations.
      Cisco also reserves the right to charge the customer per then current time and material rates for services provided to the customer when Cisco determines, after having provided such services, that the root cause of the defective product was caused by a third party vendor supplied product.




     

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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
...there's no such thing as a bad timbit...

  ----- Original Message ----- 
  From: Carter, Bill 
  To: cisco-voip at puck.nether.net 
  Sent: Monday, May 07, 2007 10:48 AM
  Subject: [cisco-voip] OT: Cisco Approved Memory


  Little off topic.  I have a customer who wants to upgrade the DRAM in Sup720 modules.  I have seen some 3rd party vendors offering "Cisco Approved" memory?  Is this accurate ?  Does Cisco now have "approved" memory vendors?  I am looking at a list price difference of $4,800 vs $500.



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